packagex - Enterprise Workflow Architect

• Time-to-go-live improvement for assigned customer implementations. • Customer requirements translation into working platform solutions. • Workflow documentation and configuration logic. • Workflow QA, testing, and implementation readiness. • Internal solution handoffs to product, engineering, AI, and implementation teams. • Identification of reusable workflow patterns. • Support for strategic demos, pilots, readouts, and enterprise rollouts. • Customer-facing solution design and implementation conversations. • Travel to customer sites for discovery, workflow mapping, operational walkthroughs, pilot support, readouts, and go-live activities. • Map current-state and future-state processes. • Translate customer workflows into PackageX platform configurations. • Configure workflows, rules, forms, logic, automations, and solution components inside the platform. • Support discovery, solution design, demos, pilots, and technical validation. • Help implement pilots and customer rollouts from design through go-live. • Serve as a technical point of contact for customers during solution design, implementation, testing, and go-live. • Test workflows before customer deployment. • Troubleshoot configuration, workflow, data, integration, and operational issues. • Partner with implementation leaders to create cleaner post-sales execution and handoffs. • Work with product, engineering, and AI teams to identify reusable platform patterns. • Document workflow requirements, assumptions, dependencies, configuration logic, and implementation decisions. • Identify gaps between customer needs and current platform capabilities. • Help determine what should be configured, automated, productized, escalated, or solved manually. • Support strategic accounts where deeper workflow thinking and hands-on solution building are needed. • Help build repeatable workflow playbooks by industry and use case. • How This Role Works With Implementation Leadership • The Enterprise Workflow Architect is responsible for designing, configuring, and helping implement the customer solution from pre-sales solution design through go-live. • The implementation leader is responsible for managing the overall implementation motion, customer cadence, timelines, risks, adoption, value realization, and stakeholder alignment. • These two roles work closely together: one makes sure the solution is built correctly, and the other makes sure the customer implementation runs successfully. • What Success Looks Like • Strategic customer workflows are documented clearly before implementation. • Customer workflows are being configured and tested inside the PackageX platform. • Pilots and rollouts move faster because workflow design, configuration, and implementation gaps are addressed earlier. • Time-to-go-live is tracked and improved for assigned implementations. • Customers have a clear technical point of contact during solution design, implementation, testing, and go-live. • Sales and implementation teams have cleaner handoffs. • Customer requirements are translated into working platform solutions. • Reusable workflow patterns are identified across accounts. • Implementation gaps are reduced because assumptions are clarified before build. • Product and engineering teams receive clearer, better-scoped workflow inputs. • Strategic discovery, demos, pilots, readouts, and rollouts are better supported. • Customer workflow knowledge becomes more structured, repeatable, and actionable. • Ideal Background • 5–8+ years in solutions architecture, enterprise implementation, workflow design, technical consulting, field deployment, product consulting, business systems consulting, or hands-on solution engineering. • Experience working directly with enterprise customers. • Experience configuring or implementing enterprise software platforms. • Experience supporting customers from solution design through go-live. • Strong understanding of operational workflows, systems, data flows, integrations, and implementation dependencies. • Comfortable with APIs, integrations, enterprise systems, configuration logic, workflow automation, and technical documentation. • Able to understand customer operations and translate them into working system or workflow design. • Strong communication skills with both business and technical stakeholders. • Comfortable being on customer sites for discovery, workflow mapping, readouts, pilots, and go-live support. • Comfortable in ambiguous environments. • Able to create structure from messy customer requirements. • Strong curiosity about logistics, supply chain, manufacturing, warehousing, retail, and physical operations. • Ideal Background