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Jobs(27,173)/Technical Support Specialist Role(116)/Okta, Inc. (18) - Senior Technology Specialist, Executive Support

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Okta, Inc. - Senior Technology Specialist, Executive Support

San Francisco, California - Hybrid$103k - $103k2d ago

In Office Senior NA Technical Support Specialist Slack Zoom macOS Executive Support

Requirements

• Supporting Your Well-Being • Driving Social Impact • Developing Talent and Fostering Connection + Community • We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Responsibilities

• Deliver: daily onsite and remote IT support for executives and EAs through ServiceNow, Slack, walk-ups, and email, with a focus on first-touch resolution and SLA performance. • Support: white-glove AV and Zoom for executive sessions, leadership offsites, and smaller gatherings in corporate event spaces, onsite and remotely. • Onboard: new executives with a personalized Day 1 experience so they are fully set up for success. • Troubleshoot: macOS, Windows, iOS, and Android issues, including corporate security alignment and device performance. • Investigate: complex incidents, document root causes in RCAs, and find process changes that improve productivity for executives and the support team. • Create: knowledge articles, runbooks, and short videos that enable the GEO support team and executive customers. • Contribute: to Workplace Technology projects and travel up to 25% of the time to other Okta offices or offsite events.

Benefits

• This work requires a relentless drive to solve complex challenges with real-world stakes.

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