Shields Health Solutions - Pharmacy Technician (Refill Calls)

Remote - PT (Pacific)$46k - $46k1w ago

Remote Mid NA Insurance Pharmacist Microsoft Office Excel Documentation

Requirements

• 3+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy). • State registered Pharmacy Technician in California and National Certification (CPhT or equivalent) required. • California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. • By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. • Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Responsibilities

• Coordinate and process medication refills, including data entry and claim adjudication • Place outbound refill calls and assist patients through the refill request • Respond to and resolve inbound patient and provider inquiries • Clarify prescription orders with pharmacists or clinical staff • Maintain and update patient and prescription data in software systems • Spot trends, recommend improvements, and support process‑improvement initiatives • Partner with cross‑functional teams to deliver a seamless patient experience • Maintain confidentiality and uphold high-quality service standards • What You’ll Get: • Medical, dental, and vision insurance starting day one • 401(k) with match, 4 weeks PTO, 10 paid holidays • Paid parental leave, short-term disability, and professional development • Access to employee resource groups and wellness programs