foundationhealthcareers - Pharmacy Operations Specialist (PharmD)
Requirements
• PharmD or equivalent clinical background strongly preferred; deep understanding of health system pharmacy operations is required • 3–5+ years of experience working for a health system pharmacy • Proven ability to engage credibly with pharmacy leaders (e.g., Chief Pharmacy Officers, VPs/Directors of Pharmacy) • Experience owning and nurturing customer relationships, including through business reviews, adoption tracking, and renewal support • Strong project management and organizational skills - you keep things on track and follow through consistently • Clear, professional communicator in writing and in meetings, able to translate pharmacy workflows into configuration decisions, training, and strategic conversations • Proactive, ownership-oriented mindset - comfortable working in a fast-paced, entrepreneurial environment where flexibility and initiative are critical • Proficiency with standard productivity and project management tools (e.g., Google Workspace, Slack, Microsoft Office) • Experience with Home Infusion or Specialty Pharmacy workflows • Experience at an early stage or growth stage healthcare technology company that supports health system customers • Experience implementing healthcare SaaS, clinical informatics, or pharmacy systems (e.g., EHR, pharmacy dispensing, medication management) • Familiarity with customer success methodologies, health scoring, or CRM tools (e.g., Salesforce, Gainsight) • Familiarity with Atlassian products (Jira, Confluence) or Agile development processes
Responsibilities
• Implementation Support • Support implementations as the clinical and operational subject matter expert from contract signature through go-live and stabilization • Facilitate discovery sessions with health system pharmacy teams to understand workflows, system configurations, and operational requirements, translating these into a tailored implementation plan • Configure and validate the platform against customer-specific pharmacy workflows, formulary structures, and operational protocols • Help deliver training to pharmacist and technician end-users, ensuring teams are confident and competent ahead of go-live • Participate in customer onsites, virtual meetings, and calls • Help prepare customer-facing materials including training guides, onboarding documentation, and go-live checklists • Serve as the voice of the customer internally, channeling implementation feedback and insights to the Product team to inform the roadmap • Support the ongoing customer relationship after go-live, particularly with peer pharmacists, pharmacy technicians, and/or health system leadership • Partner with Customer Success to maximize adoption and usage, proactively identifying customers who may need additional support, training, or re-engagement • Support regular business reviews with health system pharmacy leadership to assess value realization, surface challenges, and align on goals • Drive ongoing training and enablement initiatives to ensure teams are fully utilizing platform capabilities • Help identify and pursue expansion opportunities - including additional use cases, user growth, and new departmental adoption - in partnership with the Sales, Customer Success, and Account Management teams • Serve as the voice of the customer internally, channeling post-go-live feedback and insights to the Product team to inform the roadmap • Cross-Functional Collaboration & Process Improvement • Collaborate closely with Product and Engineering teams to surface product recommendations, configuration limitations, and feature requests • Document implementation and post-go-live learnings, workflow patterns, and customer feedback to help build scalable playbooks • Provide internal enablement to support teams on pharmacy workflows, terminology, and best practices • Contribute to the development and maintenance of implementation and CS templates and internal resources
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