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Jobs(26,994)/Director of Customer Success Role(182)/Power Digital (45) - Director of Operations & Communications
Power Digital

Power Digital - Director of Operations & Communications

Remote - United States - Hybrid3w ago
In OfficeDirectorNADirector of Customer SuccessChannel Sales ManagerChange Management

Requirements

• 4-5 years in an Operations role with a proven track record of driving process improvements with a complex organization • Background or experience in company communications with hands-on experience owning the communication strategy for an organization • Growth mindset and problem-solving skills • Understanding of change management best practices • Strong relationship skills • Strong speaking skills and articulation • Key Performance Indicators (KPIs) • 100% accuracy of Power Communication Portal maintenance & distribution to all appropriate stakeholders in a timely manner - maintained on a weekly basis • 100% completion rate of mandated company initiatives • 1 closed operations project per quarter to drive meaningful improvements in our operations, approved by manager as most important project of the quarter • Most Important Things (MITs) • Strategic distribution of company communications + resources to all appropriate stakeholders in an effective, timely cadence, and accountability with task completion • Operational excellence - resource management, consolidation, storage, and optimization of all company processes. • Strong completion across all mandated company initiatives

Responsibilities

• Create & maintain an internal Power Communications platform to disseminate communication + appropriate resources to each stakeholder • Work with a dedicated nova engineer to maintain + innovate the platform • Own all internal company communications, both company-wide and to senior leadership; owning the communication waterfall and strategy • Police timeline of company rollouts + strategy • Facilitate the agenda for all company scums, lead the meeting, & disseminate information to the team following • Facilitate quarterly company kickoff meeting agenda, deck creation, share screen & disseminate information to the team following • Assist with CEO’s monthly company memo + distribution • Work with the internal marketing team on external company communications • Support HR team with crisis communications • Own task management & accountability company-wide • Project manage company initiatives that require action by a deadline from distribution to completion • Track progress, share updates with leaders, and hold team members accountable for each task to completion • Coordinate and lead bi-annual leadership onsite/offsite meetings, from planning to post-onsite measurement • Own the consolidation and maintenance of company processes • Identify bottlenecks, inefficiencies, and redundancies • Work with stakeholders and source feedback to understand needs and friction points • Resolve process kinks and drive improvements • Ensure processes are maintained & up-to-date on a quarterly basis • Employ AI technologies to enhance and optimize business processes • Utilize and leverage Power Digital's nova ecosystem as it relates to your department

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