Cresta - Customer Strategy Director
Requirements
• Proven experience in a strategic customer-facing role, preferably in a SaaS or technology-driven environment • Deep understanding of business value creation, change management, and/or consulting methodologies • General understanding of how enterprise organizations are looking to leverage Generative AI solutions within their business • Has extensive experience in large scale enterprise software implementations and complex use cases • Experience designing and interpreting Statements of Work to meet Enterprise customer needs • Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI • Experience managing and advising on large scale programs with many stakeholders and dependencies • Is able to build strong external relationships with external stakeholders, and in general, is able to take a consultative and strategic approach to solving customer problems
Responsibilities
• Strategic Leadership: • Act as a strategic thought partner for enterprise customers, aligning Cresta’s solutions to executive-level goals and contact center objectives • Lead customer engagements including business value discovery, stakeholder alignment, and use-case prioritization to unlock rapid time to value • Partner with customer executives and Cresta account teams to ensure proposed solutions support key initiatives such as cost efficiency, revenue growth, and customer experience improvement • Services & Deployment Strategy • Own the positioning and sale of Cresta’s professional services by articulating the value of our delivery approach, domain expertise, and long-term partnership model • Lead the scoping and resourcing process to define the right services modules, team composition, and deployment plan based on customer goals, complexity, and timeline • Present tailored implementation strategies to executive and program stakeholders, including delivery milestones, governance, and customer responsibilities • Partner with internal teams across Professional Services, Sales, and Customer Success to ensure tight handoffs and long-term success • Value Realization & ROI • Build and present business cases and ROI models tailored to customer-specific goals (e.g., cost reduction, sales lift, compliance) • Define KPIs and track Cresta’s impact across performance, operational, and financial metrics • Guide customers on how to leverage Cresta’s insights to take action and scale impact • Internal Enablement • Coach internal teams on customer-centric value messaging and success planning • Develop assets such as playbooks, frameworks, and executive readouts to scale Cresta’s strategic approach
Benefits
• We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees • Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. • The base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. • This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. • Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [email protected] (if you are opting out, please use the subject ‘Opt-Out’ in your email).Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. • Our use of AI in recruiting: • Recording & AI transcription: • Recruiting impersonation scams:
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