Doxel - Construction Client Manager, London UK
RemoteSeniorEMEAConstructionConstruction ManagerProject ManagerCustomer SuccessSchedule ManagementContract ReviewReportingProject Planning
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Requirements
- 5+ years in the commercial construction industry as an engineer, project manager, scheduler, superintendent, and/or project controls
- Strong Executive Presence
- Comfortable juggling a high volume of work with urgency
- Knowledge of processes and procedures followed by general contractors and owners
- Comfortable with modern technology for managing and communicating with customers
- Proactive and self-motivatedHigh aptitude and willingness to continually learn new technologies
- Adaptable to various work settings and strong personal initiative to execute with minimal oversight
- Experience operating in ambiguity, wearing many different hats day to day
- Willingness to be a part of the solution, no matter where the challenge is coming from
- Weekly travel, up to 50% to jobsites to build rapport and drive results with customers
Responsibilities
- Work as a trusted advisor to Doxel’s strategic customers driving impact and success at all times
- Act as a subject matter expert on Doxel’s products and help drive the construction industry forward
- Share best practices and guide customers through technology adoption to improve efficiency and help the industry evolve
- Analyze and deliver key insights from Doxel to project teams
- Gather feedback from customers and identify trends, pain points, and areas of friction, documenting feature requests, validate minor bugs, and escalate technical requests to the engineering leads as needed
- Build out best practices/FAQs to most effectively and consistently help our customers
- Escalate and triage any high-priority customer situationsFoster universal adoption of the Doxel platform, understanding customer organization structure and path to regional expansion
- Enable teams to use Doxel for Visual Planning and Coordination with Trade Partners
- Work directly with the best team in the industry!
- ## What Success Looks Like
- Become the subject matter expert on Doxel’s technology capabilities and partner directly with Doxel’s strategic customers’ key stakeholders and field teams to demonstrate the impact of Doxel’s products and services
- Create and manage executive level relationships and project success : Work directly with VPs of construction all the way down to entry level project engineers to show the value of Doxel’s capabilities
- Work with Owners, Consultants, General Contractors and Trades to integrate Doxel into their weekly workflows, enabling customers to effectively utilize Doxel’s robust dataset to drive efficiencies and ask the right questions of their teams
- Lead Monthly and Quarterly Business Reviews with executive stakeholdersConduct site visits, trainings, and discovery with our customers’ field teams at the largest commercial construction projects in the US and world
- Live our Company Core Values: Take Ownership, Be Decisive, Be Humble, Have Empathy, and operate with Intellectual Honesty
Benefits
- Competitive Base Salary + Equity Package
- Remote first culture (for most roles)
- Comprehensive Health Insurance (Medical, Dental, Vision)
- Home office setup stipendMonthly allowance for cell phone and internet
- Flexible PTO, generous company holiday policy, and flexible sick days
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