deaa6ad2-d184-436b-b69e-17f761da1d94 - Specialty Care Navigator, Neurodiversity and Teens

• Neurodiversity Specialty Care: • Conduct developmentally informed and neuroaffirming telehealth screening, triage, and care navigation for children, adolescents, and caregivers seeking support with neurodiversity and related behavioral health needs, including ADHD, autism, social communication differences, and learning disorders • Provide developmentally appropriate psychoeducation and brief support to childre, teens, and caregivers navigating neurodiverse conditions • Integrate information from youth, caregivers, providers, and available clinical, developmental, neuropsychological, or school evaluations to develop a clear working formulation, identify differential considerations, and recommend appropriate next steps • Help families connect with appropriate services, including therapy, medication management, neuropsychological evaluation,, ABA, OT, SLP, and other community-based supports • Guide families through school-related supports and accommodations, including IEP and Section 504 processes, and coordinate with schools and community providers when appropriate and authorized • Teen Specialty Care: • Conduct developmentally informed telehealth screening, triage, and care navigation for adolescents 13-17yo and their caregivers across the Mood and Anxiety, Trauma, Eating Disorders, and Substance Use Disorder programs • Provide developmentally appropriate psychoeducation and brief support to adolescents and caregivers navigating mood and anxiety concerns, trauma-related symptoms, eating disorders, and substance use • Build and update individualized care plans that reflect the young person’s needs and goals, clinical presentation, level of care, family context, and available evidence; revise recommendations when new information changes the clinical picture • Help teens and families connect with appropriate services, including therapy, medication management, PRS, HLOC, and other community-based supports • Use active listening and motivational interviewing to engage adolescents and caregivers. Honor the adolescent’s voice, privacy, and developmental needs while supporting caregiver involvement and family collaboration, consistent with applicable confidentiality, consent, and safety requirements • Recognize safety concerns, provide appropriate in-the-moment support and safety planning, and coordinate timely referral to a higher level of care when indicated. • Coordinate with internal clinical and operational partners and external providers, schools, and community resources to reduce barriers and support continuity of care. • Maintain timely and accurate documentation, follow up on agreed care steps, participate in consultation and training, and contribute feedback that improves program quality and the member experience • Participate in staff meetings, case consultations, and trainings • Assist with onboarding and mentoring new team members • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards • What success looks like: • Maintain high member satisfaction, as measured by survey responses • Triage and enroll members into appropriate specialty care program and LOC, based on presenting problems and goals • Members engage with their recommended care plan by connecting and progressing with appropriate services, which may include therapy, medication management, evaluation, Specialty Care Navigator follow-ups, occupational therapy, or speech-language services. • Consistent documentation and follow-up within required timeframes • Effective collaboration across internal and external teams and partners