rocketsciencegg - IT Support Engineer [Onsite - Bromley]

• 3+ years experience working in a Help Desk, Service Desk, or 1st/2nd line IT support environment. • Strong written and verbal communication skills, with the ability to explain technical issues clearly. • An approachable, service-focused manner. • Strong troubleshooting and fault-finding skills across hardware and software. • Self-motivation, adaptability, and a positive, can-do attitude. • Experience working independently and as part of a team. • A genuine interest in developing your technical knowledge and growing into broader infrastructure and platform technologies over time. • Strong knowledge of PC hardware, including high-performance workstations, peripherals, graphics cards, and drivers. • Experience building, diagnosing, and repairing desktop hardware. • Experience supporting Microsoft Windows environments. • Experience supporting Microsoft Office / Microsoft 365 productivity tools. • Basic networking knowledge. • Familiarity with service desk or ticketing systems. • Experience supporting game development, creative studios, or other high-performance user environments. • Familiarity with the challenges of supporting specialist or performance-sensitive workstation setups. • Experience with Active Directory, Entra, or other identity management tools. • Experience with service desk software and asset management processes. • Experience supporting AV equipment, meeting room systems, and collaboration technology, such as Q-SYS. • An interest in games, games technology, or PC hardware. • WHAT WE CAN OFFER: • Competitive Salary and Benefits Package: Your health and wellbeing is important to us, so we offer a variety of benefits including: • Enhanced Private Pension Scheme • Private Medical Insurance • Group Life Assurance • Competitive holiday + studio wide closures in summer and winter • Gym Membership Allowance • Free Eye Tests • Free on-site parking • Electric Car Scheme • Season Ticket Loans • A FRIENDLY NOTE FROM THE RECRUITMENT TEAM: • Let us do the work for you: Even if your profile isn’t an exact match for all of the qualifications listed above, we still want you to apply. Our team members come from a variety of different industries, not all of which are immediately relevant to game or software development, and we welcome all candidates of similarly varied backgrounds, communities, and identities.