• You manage a technical team today, or have very recently: real direct reports and real performance conversations, while staying hands-on yourself.
• You have run a busy operation with high ticket volumes, multiple sites and live incidents, and kept on top of it.
• You are an adept service desk manager: you know what to prioritise, when and what to escalate, and how to direct the team’s workflow so the queue keeps moving.
• Your instinct is to investigate first: querying data, testing APIs, reading logs. L3 application support backgrounds fit this role well.
• You have solid networking fundamentals (IP addressing, DNS, VPNs). Deep enterprise networking not needed.
• You stay calm during live incidents and organised when several things need attention at once.
• What this role isn’t
• Corporate IT support. The users of our systems are cameras and cars, and the work is operating a distributed technology estate.
• A pure management job. Half the week is engineering work, and we want someone who likes it that way.
• Heavily process-bound. We are a scale-up, so you will build the processes we need as we grow.
• 3 days a week in our Croydon office, 2 days from home, with occasional site visits around the UK.
• You report directly to the COO and own the new TechOps function.