Spinnaker Support - PostgreSQL DBA
Requirements
• Bachelor’s Degree or equivalent experience • 15+ years of database administration, architecture, or support experience • 10+ years hands-on PostgreSQL experience in enterprise environments • Strong experience with PostgreSQL performance tuning, HA/DR, replication, backup/recovery, and security • Engagement in Postgres Community as contributor or reviewer. • Experience with PostgreSQL migrations from Oracle, SQL Server, or other commercial databases • Preferred • Experience with cloud platforms such as AWS, Azure, or GCP • Experience with enterprise PostgreSQL distributions such as EDB, Crunchy Data, or similar • Patroni, PgBouncer, HAProxy • Streaming Replication and Logical Replication • Backup technologies such as pgBackRest or Barman • Monitoring tools such as Prometheus, Grafana, and ELK • Cloud database services including Amazon RDS/Aurora PostgreSQL, Azure Database for PostgreSQL, and Google Cloud SQL • Database migration and schema conversion tools • Infrastructure automation using Ansible, Terraform, or similar tools • Kubernetes operators for PostgreSQL • For California based applicants, see our CCPA policy here - Privacy Policy
Responsibilities
• This position is considered level 4 help desk support. • Must have excellent customer focus and communication, friendly interaction, and a passion to help customers with their software issues. • Provide technical expertise required by application support team. • Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems. • Must have ability to work well within a collaborative team environment. • Drive customer satisfaction by tracking issues from start to closure. • Occasional after hours, weekends and holiday support including participating in on-call rotation. • Lead architecture and design discussions for enterprise PostgreSQL solutions • Serve as the technical lead and trusted advisor for complex customer engagements • Collaborate with engineering, support, delivery, and sales teams to ensure successful customer outcomes • Mentor junior engineers and contribute to team capability development • Participate in escalation handling for critical production issues and provide advanced troubleshooting support • Identify opportunities for automation, operational efficiency, and process improvement • Required Competencies (Knowledge, Skills, and Abilities) • Expert-level understanding of PostgreSQL architecture, internals, administration, and ecosystem tooling • Strong understanding of replication technologies, clustering, connection pooling, backup/recovery, and observability frameworks • Experience with Linux system administration and scripting • Knowledge of Kubernetes, containers, and cloud-native database deployments is highly desirable • Flexibility, adaptability, and ability to work effectively in ambiguous or rapidly evolving environments • Excellent written and verbal communication skills • Strong remote working discipline with the ability to independently manage customer and internal deliverables
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