Database Support Engineer - APAC
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Requirements
• Strong PostgreSQL knowledge — You understand query optimisation, indexing strategies, execution plans, and database internals • Proficiency in CLI — Comfortable in command-line • SQL expertise — Complex queries, window functions, CTEs, and PL/pgSQL don't intimidate you • Performance analysis — Reading logs, metrics, and identifying bottlenecks • Experience with TimescaleDB, other relational databases • Background in customer-facing technical roles • Curiosity or experience with AI in databases • Ability to learn quickly across diverse technical domains • Strong communication skills — you can explain technical concepts clearly • Cloud platforms — Experience with AWS/Azure services and cloud architecture • Kubernetes — Understanding of container orchestration, pods, services, and resource management • Browser DevTools debugging — Using browser console, Network tab, and developer tools to diagnose frontend and API issues • OUR COMMITMENT: • We respond to every applicant. • We review applications fairly and objectively, and shortlist based on relevant skills and experience. • We ensure clear and timely communication throughout your candidate journey. • We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics. • Learn more at https://www.tigerdata.comwww.tigerdata.com http://www.tigerdata.com or follow us on Twitter https://twitter.com/TigerData@TigerDatabase https://x.com/TigerDatabase
Responsibilities
• CUSTOMER SUCCESS • Provide technical support to customers experiencing database and platform issues • Translate complex technical concepts into clear, actionable guidance • Collaborate with customers to understand their use cases and optimise their implementations • Deeply understand customer pain points and challenges to deliver solutions that truly address their needs • Be a trusted advisor to customers and help them succeed • Manage customer cases from beginning to end. • Database Excellence • Troubleshoot and optimise PostgreSQL and TimescaleDB performance issues • Help implement database solutions, including Timescaledb features like hypertables, compression strategies, and continuous aggregates • Analyse complex query execution plans and resolve performance bottlenecks, including best practices, backup/restore, migrations, etc • PL/pgSQL procedures for data operations • Test new database features related to TimescaleDB or Agentic PostgreSQL to stay ahead of customers and proactively help them leverage new capabilities • Platform & Infrastructure • Investigate issues across the full stack — from application layer to database internals • Integrate and troubleshoot platform features • Internal Collaboration • Support internal teams, including Solutions and Customer Delivery, with your extensive debugging knowledge across all product features • Partner with Engineering teams to get to the bottom of complex issues and identify root causes • Enable faster resolution of customer issues through cross-team knowledge sharing • Innovation & Growth • Use AI to accelerate your work • Contribute to platform improvements based on real-world customer needs • Stay current with PostgreSQL, TimescaleDB, and cloud technology advancements • Document to support team knowledge sharing • What Success Looks Like • Customers trust your technical guidance and expertise • You help solve complex issues that span multiple parts of the stack • You contribute to making our platform more reliable and performant • Your team relies on your versatility and problem-solving abilities • You're continuously learning and sharing knowledge with the team
Benefits
• (Please note that benefits may vary based on country.) • Flexible PTO and comprehensive family leave • Fridays off in August 😎 • Fully remote opportunities globally • Stock options for long-term growth • Monthly WiFi stipend • Professional development and educational resources 📚 • Premium insurance options for you and your family (US-based employees) • Ready to join the future of PostgreSQL? We can’t wait to meet you. 🚀🐯