clarium - Strategic Customer Success Manager
Requirements
• Bachelor’s degree in Business, Healthcare Administration, Supply Chain, Information Systems, or related field (or equivalent experience) • 5–8 years of experience in customer success, account management, or a SaaS client-facing role • Experience managing relationships with executive-level stakeholders at customer accounts • Experience supporting healthcare, supply chain, or ERP workflows • Experience managing commercial relationships and outcomes • Excellent communication, relationship-building, and organizational skills • Strong problem-solving ability and comfort working cross-functionally • Track record of operating effectively in a fast-paced healthcare technology startup • Comfortable balancing strategic thinking with hands-on execution • Highly proactive with a strong sense of ownership and accountability • Experience with SaaS platforms in healthcare or supply chain • Experience in healthcare supply chain management or operations • Familiarity with ERP systems such as Oracle PeopleSoft, Infor Lawson, or Workday • Familiarity with healthcare data standards such as EDI, Smart on FHIR, and HL7 • Experience managing mid-market or enterprise accounts • Project Management or Agile certifications • WHAT YOU GET AT CLARIUM • Target Base Salary Range: $120,000- $150,000
Responsibilities
• ACCOUNT LEADERSHIP • Drive net revenue retention across a portfolio of 5–7 enterprise accounts totaling $2-6M in contract value. • Serve as the primary strategic point of contact for assigned healthcare accounts, driving proactive engagement and long-term account health • Build relationships across operational, managerial, and executive stakeholders, engaging Clarium leadership to strengthen strategic alignment when necessary • Lead monthly executive engagement and quarterly business reviews (QBRs) to showcase outcomes, highlight value, and identify risks and opportunities for growth • Conduct regular check-ins, health reviews, and success planning discussions with client teams • Coordinate tactical customer needs while maintaining a strategic view of account success • CUSTOMER SUCCESS & VALUE REALIZATION • Partner with customers to define success goals and measure progress toward adoption, ROI, and satisfaction • Monitor usage data, performance metrics, and health scores; provide insights and recommendations to maximize platform impact • Identify risks such as low adoption or dissatisfaction early, and collaborate with internal teams on remediation plans • Champion Clarium's best practice standards with customers, actively steering toward proven approaches that accelerate time-to-value • Surface and codify customer best practices to strengthen and evolve best practices over time • Ensure customers are realizing measurable operational and business value from Clarium’s platform • CROSS-FUNCTIONAL COLLABORATION • Collaborate closely with Implementation, Support, Product, and Engineering teams to improve user adoption and resolve client issues, streamlining the customer experience • Serve as the voice of the customer internally, translating patterns in adoption, friction, and unmet needs into structured product insights that inform roadmap prioritization. • Provide structured and prioritized customer needs to Product and Engineering to influence roadmap priorities • Partner cross-functionally to improve internal customer success processes as the company scales • STRATEGIC GROWTH & ADVOCACY • Identify and align adoption, expansion, and upsell opportunities in collaboration with Sales • Cultivate customer advocates who can share success stories, enable public case studies, and act as references • Drive long-term client engagement by reinforcing the value of Clarium’s solutions across the enterprise • Incentive Stock Options proportionate to your salary • Fully remote, with a NYC co-working space available; 20–25% travel expected for on-site executive engagements, QBRs, and account health visits." • Unlimited PTO • Top-tier health, vision, and dental benefits
Benefits
• The healthcare industry overspends on its supply chain by over $25B each year, the result of fragmented data, inefficient workflows, and wasted supplies. Clarium is fixing that. Our AI-powered platform, Astra OS, gives hospitals end-to-end visibility into their supply chain operations, automating workflows and surfacing actionable insights so supply chain teams can focus on what matters most: patient care. We're trusted by some of the world's leading health systems, including Yale New Haven Health, Stanford, Geisinger, Cleveland Clinic, and Kaiser Permanente. • Founded in 2020, Clarium has raised $43M in total funding. Our Series A was led by Northzone, with participation from General Catalyst, AlleyCorp, Kaiser Permanente Ventures, Texas Medical Center Ventures, and 1984 Ventures.
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