Payscale - Strategic Renewals Manager

• 7+ years of experience in renewals, account management, or customer success, with a focus on enterprise or strategic accounts • A proven track record of meeting or exceeding retention and expansion targets in a SaaS or subscription business • Demonstrated success navigating formal procurement, vendor management, and multi-stakeholder buying processes, ideally with Fortune 500 to 1000 organizations • Strong commercial negotiation skills and confidence structuring multi-year, multi-product agreements • A process-driven approach with strong forecasting discipline and pipeline hygiene • Proficiency with Salesforce (or a comparable CRM) and comfort using data to drive decisions • Comfort in a role where success is driven as much by disciplined process execution and procurement engagement as by relationship building • Excellent communication skills, with the ability to translate value and ROI across both business and procurement stakeholders • You will report to John Heintschel - Manager, Renewals. • Internally, this job is titled as Strategic Renewals Manager. • Experience renewing or selling into HR, Total Rewards, Compensation, or Finance buyers • Background in HR tech, compensation, or data/SaaS solutions • Direct experience working through the procurement and vendor-management functions of large enterprises • Familiarity with tools like Gainsight, Gong, or similar customer success and revenue intelligence platforms • The chance to own the accounts that matter most, with real autonomy, executive visibility, and the support of a collaborative team that treats retention as a growth engine, not a back-office function • Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter. • In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices. Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs. • If you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements: • High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal. • Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc. • When it matters (usually no more than a few times a year) we take the time to gather for in-person events. • Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.