Second-Front-Systems - Senior Enterprise Mission Success Manager
Requirements
• 7+ years in customer/mission success, technical account management, solutions engineering, or technical delivery, preferably supporting PaaS or cloud infrastructure in government contracts. • Direct experience working in or supporting the Department of War (DoW) or Federal Civilian agencies. • Fluency with cloud-native technologies such as containers, Kubernetes, CI/CD pipelines, and AWS, Azure, or GCP. • Strong working knowledge of ATO, FedRAMP, DoD Cloud Computing SRG impact levels, or equivalent compliance frameworks. • Proven track record managing large, complex enterprise accounts with multiple technical and executive stakeholders. • Demonstrated ability to own and resolve difficult technical escalations under pressure. • Experience driving renewals and expansion. • Experience with continuous ATO (cATO), DevSecOps practices, or container security and vulnerability management. • Experience in fast-paced startup environments. • Operational fluency with Salesforce for CRM pipeline management and Jira for ticketing and cross-functional collaboration. • Active security clearance or eligibility to obtain one. • The base salary for this position will fall between $160,000 and $175,000. Your ultimate compensation will be determined by professional background, technical proficiency, seniority, and regional cost factors. Furthermore, this opportunity includes potential eligibility for equity awards and discretionary bonuses, rounding out a comprehensive total rewards offering. • Success at 2F Looks Like: • A proactive and solutions oriented mindset • Viewing obstacles as opportunities for growth • Having a bias toward action and tangible, measurable results • Being team-oriented with a focus on personal responsibility and autonomy
Responsibilities
• Own a portfolio of high-value, technically complex enterprise accounts, serving as trusted advisor to customer engineering, security, and executive leadership. • Lead customer kickoffs, onboarding, regular syncs, and executive-level Quarterly Business Reviews, including account plans and success roadmaps. • Guide customers through complex technical implementations, including containerization, Kubernetes-based deployments, CI/CD integration, and architecture decisions that affect authorization. • Navigate customers through Authority to Operate and FedRAMP processes, including higher DoD impact levels (IL4/IL5), and proactively resolve security and compliance blockers. • Own high-severity technical escalations end to end, diagnosing issues alongside support, engineering, and security teams and driving them to resolution. • Manage multi-stakeholder, multi-program relationships, aligning commercial customers, government sponsors, and program offices around shared outcomes. • Own renewal and expansion strategy for enterprise accounts, identifying growth opportunities and partnering with Sales on larger, multi-year contracts. • Translate deep technical feedback from deployed customers into specific, prioritized product roadmap recommendations. • Mentor Mission Success Managers and contribute to team playbooks, technical enablement, and best practices.
Benefits
• This role is a full time position. As a public benefit corporation, we’re a team of purpose-driven trailblazers transforming the future of U.S. national security. We hire the best to do their best and, as such, we are committed to providing the perks and benefits you need to be successful—both in- and outside the workplace. • 100% employer-paid medical, dental, and vision coverage for you and your dependents • 401(k) with a 3% company contribution • Comprehensive wellness benefits, including a One Medical membership, mental health resources, family planning support, and more • Equity incentive plan • New hire technology and home office stipend • Annual professional development stipend • Flexible paid time off, plus all federal holidays • Generous parental leave • Flexible remote work opportunities • Employee referral bonus program • Visit our careers page to learn more.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT