adventus - Project Engineer
Requirements
• · Candidate must possess at least a Professional Certificate/Nitec, Diploma, or equivalent • · Minimally 1 to 2 years of relevant experience in IT support, printer support, or technical support. • · Experience supporting Windows and macOS environments is an advantage. • · Knowledge in on premise and cloud print management solutions such as Papercut, YSoft, uniFlow, SafeCom, Equitrac and Controlsuite will be an advantage. • · Basic knowledge in networking and server administration. • · Strong interpersonal and communication skills. • · Ability to work independently and collaboratively in a team environment. • · Fluent in spoken and written English. • · Practical skills and experience in supporting Microsoft Windows and MacOS Operations. • · Excellent communication and project coordination skills as this role involves handling both internal and external customers. • · Knowledge of Windows Server 2012/2016/2019, 10 and 11 environments. • · Adept understanding of print environments and their practical application. • · Willingness to learn new technologies. • · Time management and multitasking. • · Service-oriented mindset towards internal and external customers.
Responsibilities
• · Managing of managed print solutions (MPS) project deployment • · Deployment, maintenance, upgrading and support of client Managed Print environment (hardware, software, firmware, network, etc.) • · Install and support print management software • · Provide in-house, on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems • · Perform firmware updates and preventive maintenance. • · Coordinate project implementation to ensure timely completion. • · Work closely with customers to resolve technical issues and provide good customer service. • · Document technical work, configurations, and project progress.
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