Huntress Labs - Worldwide Channel Programs, Enablement & Portal Manager
Requirements
• Portal Roadmap & Optimization: Partner with Channel Programs leadership to shape the portal roadmap, including page structure, navigation, and new feature rollouts. Recommend improvements based on partner feedback and usage data. • Portal Roadmap & Optimization • Partner Engagement Programs: Design and run engagement initiatives such as launch campaigns, contests, incentives, and nurture communications that drive portal adoption and participation in program activations. • Partner Engagement Programs • External Program Enablement: Make the partner program easy to understand and use. Create onboarding journeys, how-to guides, walkthroughs, webinars, and training content that show partners what the program offers (tiers, benefits, opt-in programs, MDF, deal registration, and more) and how to access it in the portal. • External Program Enablement • Internal Program Enablement: Equip Sales, Account Management, Partner Managers, Marketing, and other internal stakeholders to confidently promote the partner program. Develop internal playbooks, talk tracks, FAQs, and regular updates on program changes and new launches. • Internal Program Enablement • Global Program Consistency: Support program rollout across regions (NA, EMEA, APAC), partnering with regional teams to adapt messaging, content, and enablement to local partner needs while keeping the experience consistent worldwide. • Global Program Consistency • Cross-Functional Collaboration: Work closely with Sales Operations, Partner Marketing, Product Marketing, Sales, Demand Gen, and Product to make sure program and product announcements reach partners at the right time and in the right place. • Cross-Functional Collaboration • Measurement & Reporting: Track and report on portal adoption, active users, training completion, content engagement, and program participation. Use the data to refine engagement strategy and show the impact of enablement efforts to leadership. • Measurement & Reporting • 4+ years of experience in channel programs, partner operations, partner marketing, or partner enablement, ideally within a SaaS or cybersecurity environment. • Portal/PRM Expertise: Hands-on experience administering a partner portal or PRM platform, with a strong sense of what makes a partner experience intuitive and engaging. • Portal/PRM Expertise • Enablement Skills: Proven ability to build and deliver clear, practical enablement for both internal teams and external partners (MSPs, Resellers, VARs, Distributors). • Engagement Mindset: Track record of running programs that drive adoption, such as campaigns, incentives, or contests, and of measuring what works. • Engagement Mindset • Operational Excellence: Exceptional attention to detail and the ability to manage multiple workflows, deadlines, and stakeholders at once in a fast-paced environment. • Operational Excellence • Communication: Excellent written and verbal communication skills, with the ability to explain a complex program simply and to influence across teams and regions. • Communication • Service Orientation: A genuine passion for partner success and the instinct to go the extra mile to resolve issues and make partners feel supported. • Service Orientation • Data Literacy: Comfortable using PRM, CRM, and marketing automation tools (e.g., Salesforce, HubSpot) and reporting dashboards to track program health and partner activity. • Data Literacy
Responsibilities
• As the Worldwide Channel Programs, Enablement & Portal Manager, you will assist in the management of the Huntress Channel Program(s), create and manage related enablement, and own the day-to-day operations of the Huntress partner portal to ensure every partner (MSP, reseller, distributor, referral partner, etc.) gets a white-glove experience from onboarding through ongoing engagement. You'll be the voice of the partner in the portal and the voice of the portal across Huntress internally. • Your work doesn't stop at keeping the portal running. You'll drive the engagement programs that get partners into the portal and using the tools, trainings, and activations we roll out. You'll also lead program enablement in two directions. Internally, you'll make sure Huntress teams know how to promote and engage with the partner program. Externally, you'll make sure partners clearly understand what the program is and how to get the most out of the portal. • Portal Operations: Own the day-to-day management of the partner portal (PRM), including content and asset updates, announcements, training uploads, user access, and partner support. Ensure the experience is accurate, current, and consistent across partner types and regions. • Portal Operations • White-Glove Partner Experience: Serve as the first line of support for portal questions, login issues, and workflow challenges. Identify friction in the partner journey and work to resolve it quickly.
Benefits
• 100% remote work environment - since our founding in 2015 • Generous paid time off policy, including vacation, sick time, and paid holidays • 12 weeks of paid parental leave • Highly competitive and comprehensive medical, dental, and vision benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock options for all full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and professional development assistance • $75 USD/month digital reimbursement • Access to the BetterUp platform for coaching, personal, and professional growth • Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. • We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. • We do discriminate against hackers who try to exploit businesses of all sizes. • Accommodations: • Accommodations: • If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to [email protected]. Please note that non-accommodation requests to this inbox will not receive a response. • Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. • #BI-Remote
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT