Super Payments - Technical Implementation Engineer

• Technical Onboarding & Implementation • Lead the technical onboarding process for new merchants, from initial API integration through to go-live • Provide hands-on support with REST API integrations, debugging code issues, and troubleshooting payment flows • Guide merchants through plugin installations and configurations across various e-commerce platforms • Create and maintain technical documentation, integration guides, and best practice resources • Merchant Support & Problem-Solving • Act as the primary technical contact for merchant queries both during and after implementation • Diagnose and resolve technical issues, working with internal engineering teams when needed • Conduct technical discovery calls to understand merchant requirements and recommend optimal integration approaches • Support Account Executives with technical demos and ongoing merchant issues • Cross-functional Collaboration • Partner with Account Executives to identify technical blockers and accelerate deal closure • Provide feedback to product and engineering teams on merchant pain points, feature requests, and integration challenges • Contribute to the evolution of our merchant-facing technical resources and self-service tools • We’d love to hear from you if you: • 2-5 years of experience in a technical, customer-facing role (Solutions Engineer, Integration Engineer, Technical Account Manager, or similar) • Strong understanding of REST APIs, webhooks, SQL and modern integration patterns • Hands-on experience with debugging code and troubleshooting technical issues (bonus if you're comfortable reading Node.js, JavaScript, or TypeScript) • Experience in payments, fintech, or e-commerce is highly desirable • Familiarity with e-commerce platforms (Shopify, WooCommerce, Magento, etc.) is advantageous • Excellent communication skills – you can translate complex technical concepts for non-technical audiences • A problem-solving mindset with the ability to work independently and navigate ambiguity • Experience using tools like Postman, browser developer tools, and API documentation • Customer-first mentality with a genuine desire to help merchants succeed • Comfortable working in a fast-paced, evolving start-up environment where priorities can shift quickly • The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated. • Our Benefits - here’s a few and more to come …. • Tax advantage Share Options • Flexible working model • Work from home set up • Learning & Development opportunities • Contributory Pension Scheme • Free Team lunch (Tues & Thurs) and social evenings • Comprehensive PMI & x4 Life Insurance • Your birthday off, plus one Revival day • If you are excited about sharing the adventure, joining a growing team with big ambitions and you are really great at what you do, then apply now!