Socket - Technical Account Manager (UK, EMEA)
Requirements
• 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar) • 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success • Background in application security, DevSecOps, or open-source ecosystems • Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.) • Ability to read and reason about code (JavaScript, Python, TypeScript) • Familiarity with APIs, webhooks, and SaaS integration patterns • Hands-on experience with Package Managers • Comfort troubleshooting in production environments alongside engineering teams • Clear written and verbal communication with developers, security practitioners, and executives • Willingness to travel for customer and company meetings as needed • Must be located within EUROPE • Experience with SCA, dependency management, or security scanning tools • Contributions to open-source projects • Tools You'll Use • Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana • Our Interview Process • 1. Informational call with someone from our Talent team • 2. Virtual f2f with our Head of Customer Engineering • 3. Virtual f2f with a peer • 4. Presentation • 5. Final interview with our Founder & CEO • Hiring is a big decision on both sides. Read more about our Hiring Philosophy https://socket.dev/hiring-philosophyand how we approach the process at Socket. • Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Responsibilities
• Own post sales relationship as the main point of contact and technical advisor • Strategize with AEs on upsells, renewals and expansions • Relationship building and executive alignment with our Champions • Conducting Quarterly Business Reviews with strategic customers • Build measurable customer success plans • Onboarding & Implementation • Lead technical onboarding for new enterprise customers, from initial setup through full integration • Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling • Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value • Technical Troubleshooting • Investigate and resolve integration, configuration, and compatibility issues • Respond to customer issues in dedicated Slack channels • Use logs and telemetry to identify root causes and document fixes • Escalate to Engineering when needed and follow through to resolution • Product Enablement • Run discovery conversations to understand customer goals and use cases • Translate complex product capabilities into practical, developer-friendly guidance • Conduct architecture reviews and security posture assessments • Deliver workshops, office hours, and deep-dives that drive adoption • Customer Advocacy • Bring technical feedback and field intelligence back to Product and Engineering • Surface patterns that inform roadmap priorities • Contribute documentation and internal tooling to scale the Technical Success practice
Benefits
• Meaningful equity program • Comprehensive health benefits for you and your family (99% coverage) • Flexible time-off, holidays, and winter shutdown to rest & recharge • Paid parental leave • Remote-first, with quarterly team off-sites • 1. Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction. • 2. Move with urgency and focus: We prioritize swift, decisive action. • 3. Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions. • 4. Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve. • 5. Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains. • 6. Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
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