volta - IT Analyst
Requirements
• 1 to 3 years in IT support, service desk, or a comparable IT operations role. • Hands-on Microsoft 365 experience from an admin or support perspective: user and licence management, Exchange, Teams, and SharePoint basics. • Practical device support experience across Windows and macOS, including enrolment in an MDM platform. • Exposure to identity and access administration in an IdP such as JumpCloud, Okta, or Entra ID: creating accounts, managing groups, assigning access. • Solid networking fundamentals: DNS, DHCP, VPN, WiFi, and enough understanding to diagnose whether a problem is local, network, or service side. • Clear written communication and strong documentation habits. You write things down because it makes the next person faster. • Service mindset without being a pushover: helpful and responsive, but able to hold a security or process line when a request does not meet it. • Scripting ability in PowerShell, Bash, or Python for automating repetitive administrative work. • Linux familiarity at the command line. Many of our engineers run Linux and manage their own machines, so being able to follow what they describe is useful. • Experience with Atlassian administration, Jira Service Management, or a comparable ticketing platform. • Awareness of ISO 27001 or SOC 2, particularly what access management and asset management controls look like in day-to-day practice. • Experience supporting users across multiple time zones or offices.
Responsibilities
• Own the IT support queue as first line: triage incoming requests, resolve what you can, and escalate with proper context what you cannot. • Handle account access, software installs, licensing requests, hardware faults, and connectivity issues across Windows, macOS, and mobile. • Support meeting room and AV equipment, and make sure video conferencing works before it is needed rather than during the meeting. • Keep users informed on the status of their requests. Most IT frustration comes from silence, not from wait time. • Onboarding and Offboarding • Execute joiner, mover, and leaver processes end-to-end: account creation in JumpCloud and Microsoft 365, group and licence assignment, device shipment, and access removal on exit. • Prepare and ship devices for new starters through JumpCloud and Deel IT, and make sure day one works: laptop enrolled, accounts live, MFA set up, access to the tools they need. • Run new starter IT induction sessions and walk people through our tooling and security expectations. • Confirm and evidence that offboarding completed fully, including device return and access revocation across all integrated systems. • Device and Asset Management • Maintain the asset inventory as the accurate record of what we own, who has it, and what state it is in. • Manage hardware lifecycle in practice: procurement requests, configuration, warranty and repair coordination, stock levels, and decommissioning. • Monitor device enrolment, patch, and compliance status in JumpCloud, and follow up on the endpoints that fall out of policy. • Identity and Tooling Administration • Perform day-to-day administration across JumpCloud, Microsoft 365, Slack, and Atlassian: user and group changes, licence assignment, permissions, and routine configuration. • Support access reviews by pulling and preparing access data across integrated systems. • Apply access changes in line with least-privilege principles, and flag requests that do not fit rather than granting them quietly. • Documentation and Process • Write and maintain end user guides and internal runbooks so that common tasks are self-service or repeatable by anyone on the team. • Keep control evidence current for the areas you operate: access changes, asset records, onboarding and offboarding completion. • Identify repetitive work and propose automation or process change. You are closest to where the friction is. • Support office IT infrastructure day-to-day: WiFi, wired networking, printers, and physical access systems, escalating to the Systems Administrator for anything requiring configuration change. • Act as the on-site presence for IT matters and the local contact for external IT vendors and suppliers.
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