shieldai - Shield AI - Systems Administrator (R5064)
Requirements
• 3+ years of experience in systems administration or enterprise desktop support roles. • Strong proficiency in Windows and Linux operating systems. • Experience with Active Directory, Azure AD, and identity/access management tools. • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and endpoint security practices. • Familiarity with IT asset management platforms (e.g., SNIPE, JSM, JIRA). • Ability to participate in an on-call rotation and off-hours maintenance windows. • Strong documentation, troubleshooting, and customer service skills. • Excellent communication and collaboration across technical and non-technical teams. • 5+ years of IT experience, with at least 2 years in a senior or mentoring capacity. • Experience with Microsoft Endpoint Manager (Intune), JAMF, and scripting in PowerShell. • Working knowledge of ITIL practices related to change, incident, and asset management. • Previous experience in asset lifecycle planning and procurement strategy. • Experience supporting remote and hybrid work environments. • Industry certifications (e.g., CompTIA, Microsoft, ITIL, Cisco) are a plus. • Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.
Responsibilities
• Provide hands-on desktop, server, and systems administration support for Windows and Linux environments. • Install, configure, and troubleshoot hardware and software issues across end-user devices and server systems. • Administer user accounts, access control, and group policies using Active Directory and Azure AD. • Manage IT assets throughout their lifecycle: procurement, deployment, support, and decommissioning. • Ensure proper inventory control, software licensing compliance, and asset tracking using IT asset management tools. • Generate reports on hardware/software usage, compliance, and asset depreciation for internal and audit needs. • Lead and mentor junior administrators and support staff; contribute to technical documentation and team training. • Participate in on-call rotation and perform maintenance activities outside business hours as required. • Collaborate with infrastructure, network, and security teams to support enterprise IT operations and incident response.
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