Ardent - Project Manager

Hybrid - Europe *3mo ago

In Office Mid EMEA Cloud Computing Software Project Manager Tech Lead Reporting Stakeholder Management Performance Management Contract Management Program Management

Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience). • 7+ years of experience managing IT projects, programs, or application support environments. • 3+ years of experience in a Project Manager or lead delivery role with direct responsibility for timelines, reporting, and stakeholder management. • Proven experience managing IT programs, application support environments, or similar service-based contracts. • Experience managing multiple concurrent workstreams in a structured environment. • Strong experience with stakeholder management and executive communication. • Familiarity with Agile or hybrid delivery methodologies. • Experience using project tracking tools such as Jira or similar platforms. • Strong organizational, problem-solving, and communication skills. • Ability to manage priorities in a fast-paced, high-volume operational environment. • Experience supporting federal government contracts or public sector clients. • Familiarity with application maintenance and support environments. • Experience supporting cloud-based systems, preferably AWS environments. • Understanding of software development lifecycle (SDLC) and operational support models. • Experience managing teams supporting high-volume ticket queues. • Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. We highly encourage all Veterans and those with disabilities to apply. • Ardent

Responsibilities

• Oversee all contract performance, including delivery, timelines, and resource coordination. • Serve as the primary point of contact for the Contracting Officer’s Representative (COR) and government stakeholders. • Manage day-to-day operations across application support, maintenance, and enhancement activities. • Lead weekly, bi-weekly, and monthly status meetings and reporting. • Ensure all work is tracked, prioritized, and maintained within Jira or similar ticketing systems. • Coordinate across technical teams to ensure timely resolution of operational and security-related tickets. • Manage project schedules, deliverables, and documentation in accordance with contract requirements. • Ensure compliance with SLAs, reporting standards, and performance expectations. • Identify risks, manage issue escalation, and drive resolution across stakeholders. • Ensure timely delivery of meeting minutes, status reports, and required documentation. • Support transition planning, onboarding, and knowledge transfer activities. • Collaborate closely with the Technical Lead to align delivery with technical execution.