artemis - Founding Technical Customer Success Engineer
Requirements
• We hire for experience and talent, not certifications. What you've onboarded, saved, renewed, and grown matters more than acronyms after your name. • 5+ years in a Customer Success Manager, Technical Account Manager, or post-sales Solutions role in B2B cybersecurity or technical enterprise SaaS, you've carried a book of enterprise accounts through renewal, and you know your GRR/NRR numbers • You genuinely understand AI, you use LLM tools daily, you can explain agentic workflows to a skeptical SOC analyst, and you know the difference between AI that demos well and AI that changes how a team operates • Security domain fluency: you can hold your own with SOC managers, detection engineers, and CISOs on SIEM, EDR/XDR, SOAR, identity, and cloud, and you know what a day in a SOC actually looks like • Comfortable in data: you can read dashboards, interrogate usage and detection metrics, and turn them into a value narrative • Proven ownership of renewals and expansions in complex, multi-stakeholder accounts • Strong project management across concurrent onboardings and escalations • Exceptional written communication, weekly customer updates, executive summaries, and EBR narratives that stand on their own • Startup-ready: you build process where none exists, and you're comfortable being the first and only person in your function • Prior Sales Engineering, Solutions Engineering, or onboarding/implementation engineering experience • Hands-on security operations background, SOC analyst, detection engineering, or incident response • Early CS hire at a security or AI startup where you built the playbook, not just executed it • Familiarity with SQL, APIs, or light scripting, enough to self-serve an answer before filing a ticket
Responsibilities
• Own the post-sale lifecycle for every closed-won customer across onboarding, adoption, value realization, expansion, and renewal, as the customer's single accountable owner inside Artemis • Run structured onboarding from contract signature to fully live: set a joint success plan with milestones, drive the remaining integrations and data connections, configure alerting and escalation paths, and treat time-to-value as a core metric • Own the customer health system: run recurring reviews across product engagement, outcome quality, integration health, AI adoption, and open risks, and act on regressions before the customer feels them • Deliver QBRs with quantified impact (dollars saved, coverage gained, gaps closed, analyst time returned), grounded in real usage data and outcome reporting, not anecdotes • Run a clear asks-and-risks process: convert customer requests into tracked internal work, route to the right owner, chase SLAs, and close the loop with the customer • Drive adoption of AI-native workflows across investigation, detection, and hunting, teaching analysts, assigning homework, and turning daily users into internal champions • Triage issues live on customer calls (integration failures, data gaps, product errors) and pull in engineering with full context when needed • Surface expansion signals (new data sources, new teams, growing usage) and partner with Account Executives on renewal and expansion motions • Serve as voice of customer, feeding structured field signal into the product roadmap and quality feedback into the teams that build and tune detections • Build the CS playbook (onboarding guides, health scorecards, QBR templates, renewal runbooks) that future CS hires ramp on
Benefits
• Make a real world impact. Help empower cybersecurity teams around the world to keep people safe from the most advanced AI-powered cyber threats. • Be challenged to be better than ever before. Our team includes some of the smartest and most driven people in the world. We guarantee you will learn more in 1 year here than 10 years anywhere else. • Build the foundation. You're not joining an established CS machine, you're building it. Your playbook creates the blueprint. Your renewals prove the model. Your feedback shapes the product. • If you are passionate about turning security teams into lifelong champions and want to help companies defend against AI-powered adversaries, we'd love to hear from you. • We offer a competitive compensation of $160,000-$180,000 per year, and a top-of-market equity component. A variety of factors are considered when determining the compensation, including a candidate's professional experience. Final offer amounts may vary from the amounts listed. • EQUAL OPPORTUNITY
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