highspot - Sr. Technical Account Manager - Remote
Requirements
• 4+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Consultant, Customer Success Engineer) with a focus on delivering solution value to customers. • Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications. • Solid understanding of software development processes, integrations, and modern SaaS architectures. • Experience with enterprise change management or digital transformation initiatives - you understand what it takes to drive adoption across large, complex organizations. • Familiarity with customer health metrics, adoption frameworks, or value realization methodologies (e.g., health scoring, maturity models, outcome-based success planning). • Comfort working with platform analytics and the ability to turn usage data into meaningful business narratives. • Familiarity with AI-driven product features and an ability to guide customers on practical AI adoption within their workflows. • Clear, confident communicator who builds trust with both technical teams and executive stakeholders. • Strong problem-solving skills with a bias toward creative, customer-centric solutions. • Ability to manage multiple customer engagements concurrently while maintaining a high quality bar. • Experience integrating CRM platforms and SSO technologies (SAML, OIDC, SCIM), plus working knowledge of REST APIs, MCPs, and email deliverability. • ## This position is available either in-office or remote, as applicable, at the following locations: • Arizona - Remote • Arkansas - Remote • California - Remote • Connecticut - Remote • Florida - Remote • Georgia - Remote • Illinois - Remote • Maryland - Remote • Massachusetts - Remote • Michigan - Remote • Minnesota - Remote • Missouri - Remote • Montana - Remote • Nevada - Remote • New Hampshire - Remote • New Jersey - Remote • New York - Remote • North Carolina - Remote • Oregon - Remote • Pennsylvania - Remote • South Carolina - Remote • Tennessee - Remote • Virginia - Remote • Washington - Remote • Washington - Seattle • Washington, D.C. - Remote • Wisconsin - Remote • Equal Opportunity Statement
Responsibilities
• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations. • Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges. • Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities. • Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives. • Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion. • Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps. • Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns. • Manage customer expectations and deliverables through clear communication and stakeholder alignment.
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