Postman - Customer Success Engineer
Requirements
• Strong foundation in Computer Science or Engineering (degree or equivalent real-world experience) • Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages • Deep understanding of APIs, developer workflows, and modern DevOps practices • Proven ability to scope ambiguous problems and deliver working solutions quickly • Experience building technical collateral that scales - scripts, templates, automation tools • Comfort engaging both individual developers and enterprise architects • You should be comfortable in Postman and familiar with the broader developer toolchain – GitHub, AWS, Azure, and other pipelines. Most importantly, you need to understand how enterprises actually build and ship software, not just how they say they do in planning meetings. • actually build and ship software • Must be bilingual - French Speaking • What Else? • What Else? • In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. • At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom. • Our Values • Our Values • At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can. • Equal opportunity • Equal opportunity
Responsibilities
• Value Acceleration at Scale: You'll unblock customers facing everything from basic setup issues to complex architectural challenges. However, your role isn’t just to fix individual problems – your goal is to identify patterns and build solutions that prevent those problems from happening again. When you solve for one customer, you're solving for hundreds. • Value Acceleration at Scale: • Technical Discovery and Solutioning: Partner with CSMs to understand the business objectives, then translate those into technical reality. This means deep technical discovery, understanding their entire stack, and designing implementation paths that actually work in production. No theoretical solutions – everything needs to be battle-tested and deployable. • Technical Discovery and Solutioning: • Collateral and Enablement: Build reusable assets such as technical guides, templates, scripts, or reference implementations that scale best practices across customers. • Collateral and Enablement: • Product Feedback Loop: Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions. • Product Feedback Loop: • Adaptive Problem Solving: When out of the box functionality is insufficient, design pragmatic solutions (workarounds, custom scripts, integrations, etc.) to help unblock and activate customers. • Adaptive Problem Solving: • You need 6-8+ years in a technical customer-facing role and a portfolio of “built things”. • Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Technical Account Manager… the title doesn't matter as much as the hands-on technical work that solves real problems for customers.
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