EnergyHub - Client Success Manager
Requirements
• Experience working in or with renewable energy, utilities, grid services or adjacent industries ( cleantech / greentech) preferred • Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner • Demonstrated success working directly with clients • Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies • An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets • The ability to build trust and outstanding client and partner relationships • Good judgment in a business context • Experience working with a team in a cross-functional environment • Experience managing multiple high-priority projects and the ability to make multi-tasking look effortless • A BS or BA degree • At least 3-5 years of professional experience in technology services or customer success with a strong preference for experience within a SaaS or enterprise software-related field • Familiarity with EVs, batteries, connected devices, IOT, or building automation • Familiarity with Virtual Power Plan (VPP) programs and initiatives • Certifications in energy management, project management, program management • EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. • To learn more, visit energyhub.com.
Responsibilities
• Be a Client Success advocate: Manage multi-faceted programs with device partners, clients and internal teams. Ensure day-to-day program operations are seamless and client goals and needs are top of mind for the organization. • Be a Client Success advocate • Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals. Spend time understanding and driving clients’ objectives and growth targets and guiding them through key decisions to design programs that support these targets. Partner with Sales to support successful renewals and expansions in your clients’ accounts. Creatively problem-solve when difficult situations arise and resolve operational challenges. • Be a trusted advisor who helps clients achieve their goals: • Be an effective communicator and storyteller: Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients. Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success. • Be an effective communicator and storyteller: • Be a product and service expert: Develop a comprehensive knowledge of demand management, Distributed Energy Resources, and the drivers of program success. Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, shape program design and provide training to client program teams. • Be a product and service expert:
Benefits
• EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program. • $85,000—$115,000 USD
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