miramace - Patient Enrollment Specialist — Medicare (Remote)
Requirements
• An active LPN/LVN or RN license, or a Community Health Worker (CHW) certification, or • 2+ years speaking directly with patients or health-plan members: member services at a health plan, patient access or intake, patient scheduling, or a patient-facing healthcare call center. • Located in the United States. • Working knowledge of Medicare: Original Medicare vs. Medicare Advantage, Part B, supplemental plans. • Comfort with a high volume of phone conversations, measured on booked visits rather than calls made. • A reliable computer, internet connection, and a quiet, private space for patient calls (you'll handle protected health information). • Experience in a healthcare call center, patient access, or enrollment role. • Familiarity with Medicaid and other public programs. • Bilingual: Spanish, or another language common among Medicare patients. • THIS ROLE IS NOT FOR YOU IF • You want an email or chat support job. This one is on the phone most of the day. • You're looking for clinical work. You won't give medical advice. • You'd rather be measured on effort than on results. • PAY AND ARRANGEMENT • $20–$25 per hour, depending on experience, qualifications, licensure, availability, and language skills. Compensation covers approved service time, including patient calls, documentation, and required administrative communications. • The role starts as a remote 1099 independent contractor position, so you're responsible for your own taxes. After a 3-month probation period, it can convert to W-2 employment.
Benefits
• $20 – $25 per hour • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Why do you want this specific role? Tell us what you understand a Customer Success Specialist here actually does day-to-day, and why that work is for you. • Tell us about a time you explained Medicare coverage (Original Medicare vs. Medicare Advantage, Part B, a supplement) to a patient who was confused or skeptical. What did you say, and how did it end? • You call a patient who signed up online yesterday. They say: "I don't remember signing up. What is this, and what is it going to cost me?" Walk us through the next five minutes of that call. • In your most recent patient-facing role, how many patients did you talk to on a typical day, and what share of those conversations ended with a booked appointment or a completed enrollment? How did you track it? • Tell us about a patient who said "let me think about it" or stopped answering your calls. What did you do next, and how did it end? • Which hours can you commit Monday-Friday between 9am-7pm ET? List any other work you would hold alongside this role. • This role is 6 hours of patient phone conversation daily. Describe the most phone-heavy stretch of your career and how it went for you. • Greater National Advocates • A friend or colleague • A Facebook group • An advocate who works at Mira Mace • Found Mira Mace online / search • I consent to receive texts from Mira Mace about my application (interview reminders, offer, onboarding). Msg & data rates may apply. Reply STOP to opt out. Consent is not a condition of employment. • Active RN license • 2+ years speaking directly with patients or health-plan members (member services, patient access, patient scheduling, or a patient-facing healthcare call center)
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