homera-health - Patient Services Representative

• 1-3+ years of experience in customer support, patient support, or a related service-driven role • Experience supporting customers or patients via written channels such as chat, email, or ticketing systems • Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required • Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments • Experience working in telemedicine or related medical contexts. • Experience supporting customers through the Intercom platform.