New Era Technology - Event Production Technician
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Requirements
• PHYSICAL DEMANDS: • PHYSICAL DEMANDS • Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. • Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). • Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. • WORK ENVIRONMENT: Onsite • WORK ENVIRONMENT: • EXPECTED HOURS OF WORK: Monday through Friday from 7am to 4:30pm with occasional work on weekends or off hours as dictated by client onsite management. Total shift not to exceed 8 hours of work, 1 hour lunch, two 15 minute breaks. • EXPECTED HOURS OF WORK: • TRAVEL: Local Commute • TRAVEL: • QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. • New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). • View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ • We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] . • @neweratech.com
Responsibilities
• Operate and support audiovisual production equipment, including cameras, microphones, speakers, switchers, routers, intercom systems, and control systems. • Provide live event support for executive events, town halls, hybrid meetings, and webcast/broadcast productions, including video switching, audio support, source routing, and troubleshooting. • Deliver a high level of client-facing support by partnering with event organizers, presenters, and internal stakeholders to align on technical requirements, event timing, and logistics. • Prepare, organize, and manage event media and presentation content to ensure playback readiness and smooth execution. • Set up, test, strike, and store production equipment while maintaining safe cable management and power practices. • Troubleshoot and maintain AV and video conferencing systems in meeting spaces, production environments, and control rooms. • Support collaboration platforms and room technologies, including Microsoft Teams, Webex, Global Meet, Cisco codecs, Cisco Navigator panels, and Crestron TST-1080 touch panels. • Use Microsoft 365 and SharePoint to manage documentation, organize event materials, and support collaboration across teams. • Maintain production documentation such as runbooks, signal flow diagrams, patch lists, and equipment logs. • Manage microphone inventory, loaner equipment, spare inventory, and consumables. • Identify opportunities to improve event execution, AV processes, and operational efficiency. • COMPENTENCY: • 3+ years of experience in audiovisual, broadcast, live production, or live-event support environments • Hands-on experience with microphone management, including wireless systems • Basic understanding of video routing, signal flow, and live production workflows • Experience supporting Microsoft Teams, Webex, and Global Meet • Familiarity with Cisco codecs, Cisco Navigator panels, and Crestron TST-1080 touch panels • Familiarity with Microsoft 365 and SharePoint • Strong troubleshooting skills and the ability to perform well in high-pressure live-event settings • Strong organizational, communication, and teamwork skills • Ability to lift up to 50 pounds and perform physical setup and teardown tasks • Experience in a client-facing event support or production environment • Experience with intercom systems, tally, IFB, and confidence monitoring • Knowledge of enterprise AV and room control systems • Basic proficiency with Adobe Premiere Pro, DaVinci Resolve, or similar editing tools • Understanding of RF coordination and interference mitigation • REQUIRED EDUCATION: Bachelor’s Degree or Equivalent
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