Zadara - Senior Solution Architect
Requirements
• 5+ years of experience in cloud solution architecture, pre-sales engineering, or cloud consulting. • 5-10 years of related experience in the IT field, including roles in software development, system administration or system engineering • Demonstrated ability to think strategically about business, product, and technical challenges. • Proven experience in consultative technical sales or professional services with a proven track record of success. • Proven experience in customer-facing positions. • Demonstrate firm knowledge and experience of SAN / NAS technologies. • Ability to gain credibility and build relationships with all levels in an organization, from technical experts to senior executives. • Strong verbal and written communications skills are a must, as well as the ability to collaborate effectively across internal and external organizations and virtual teams. • Advanced level experience with Data Center networks and network topologies. • Advanced software architecture skills and experience building complex software systems designs. • Advanced hands-on, technical experience working VMware and/or AWS technologies. • Understanding of Application workloads such as SQL, Oracle, SharePoint, Docker, Kubernetes services would be an advantage. • Understanding of Backup and Disaster Recovery solutions and architectures.
Responsibilities
• Solution Architecture & Pre-Sales Support • Engage with customers, partners and MSPs to understand their business needs and technical requirements, and then translating them into scalable cloud solutions. • Design, document, build and present cloud architectures that align with industry best practices and customer objectives. • Serve as the technical lead in customer engagements, supporting sales teams with solution positioning, proof-of-concepts (PoCs), and product demonstrations. • Partner with engineering and product teams to develop innovative solutions that address customer pain points. • Educate and evangelize Zadara services to Partners, MSPs and End Users with the Sales Team at events, shows, training, and or webinars (and various other marketing functions). • Customer Relationship Ownership • Act as the primary trusted advisor and technical point of contact for key customers, building long-term strategic relationships, providing ongoing technical advisory. • Be the voice of the customer to support and engineering teams, providing product improvement feedback and accelerating the adoption of new features in customer deployments. • Gather customer feedback to influence product enhancements and service improvements. • Conduct training, workshops, and generate account-specific content to educate customers on maximizing the benefits of the Zadara ecosystem. • Customer Cloud Monitoring & Support • Monitor and oversee assigned customer cloud environments to ensure optimal performance, security, and cost efficiency. • Provide recommendations on cloud optimizations, security best practices, and cost-saving strategies. • Work closely with internal teams to resolve cloud-related issues and maintain a proactive approach to customer cloud health. • Cross-Team Collaboration • Act as a conduit and liaison between customers, support service, engineering, product management and company management teams. • Partner with Account teams, Business Development Managers and Service teams to accelerate customer adoption and revenue goals. • Work with sales and marketing teams to develop compelling technical content, including whitepapers, blogs, and case studies. • Contribute to go-to-market strategies by identifying emerging customer needs and market trends and help with sales campaigns. • Assist in onboarding and mentoring of members of the Solution Architecture team. • Capture and share best-practice knowledge amongst the Zadara solutions architecture and partner solutions architect communities.
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