Phil - Director of Quality Excellence
Requirements
• Bachelor's degree or equivalent experience • 10+ years of operational quality, quality engineering, or process excellence experience • 5+ years owning and scaling a quality function, not solely operating an existing one • 5+ years managing cross-functional and team-specific initiatives in a matrixed environment • Demonstrated ability to translate quality strategy into system design, process controls, and operational execution • Strong analytical and problem-solving skills with a data-driven approach to root cause diagnosis and decision making • Direct experience shifting a quality operation from manual, after-the-fact auditing toward automated and system-embedded controls • Familiarity with AI and LLM applications for quality monitoring, anomaly detection, and predictive error prevention • Demonstrated ownership of software quality assurance for operational or customer-facing platforms, including test automation, release validation, and partnering with Engineering on defect prevention and resolution • Experience designing quality processes, documentation standards, and scalable operating models that grow coverage without linear headcount growth • Proven ability to influence stakeholders and drive accountability across teams without direct reporting authority • Self-motivated and proactive, with a demonstrated bias toward originating work rather than waiting for problems to be framed • Excellent written and verbal communication skills, with the ability to present data-driven narratives to senior leadership • Experience in a regulated, high-accuracy environment such as pharmacy, healthcare, or clinical operations preferred • Ability to travel up to 20%
Responsibilities
• AI and Automation Strategy for Quality • Define and own the strategy to scale quality through automation, software-based quality controls, and AI-enabled monitoring, reducing reliance on manual audit headcount. • Build AI-driven monitoring that flags error signals in real time and surfaces risk patterns before they result in operational or patient-facing errors. • Partner with Engineering and Product to embed automated quality checks directly into operational systems so quality is enforced at the point of work, not inspected afterward. • Maintain a forward roadmap for emerging quality capabilities, evaluating new tools and techniques and integrating them into the operating model as they mature. • Error Prevention and Predictive Quality • Shift the quality function from detecting errors after they occur to preventing them upstream through process controls, system design, and early-signal monitoring. • Identify the conditions and process points that produce errors and drive design changes that remove the failure mode rather than catching it later. • Build predictive indicators that allow the organization to intervene before a defect becomes a realized error. • Cross-Functional Influence and Accountability • Own an escalation framework with assigned owners, target resolution dates, and defined escalation paths for every cross-functional quality issue. • Drive quality issues to resolution across operational partner teams, holding partner leaders accountable to committed timelines. • Originate and complete cross-functional quality improvement initiatives with documented, measurable outcomes such as error rate reduction or implemented process change. • Engage partner leadership the moment issues are identified rather than allowing them to persist across review cycles. • Urgency and Ownership of Execution • Maintain a live initiative tracker covering milestones, owners, status, and blockers for all active quality projects. • Deliver staffing models, reporting standardization, and automation roadmaps on committed timelines without requiring repeated direction. • Escalate blockers quickly with a written proposed path forward, and ensure no initiative stalls without timely escalation. • Operational Process Mastery • Maintain deep fluency across the core operational workflows the quality function oversees. • Lead structured deep-dives and produce data-supported root cause analyses that identify the issue, the root cause, supporting data, and a specific corrective action. • Independently diagnose error patterns and drivers in executive settings without reliance on prepared summaries. • Executive Communication and Preparation • Produce structured pre-reads and prep materials for executive and business reviews. • Deliver clear, data-driven narratives covering metrics, trends, root cause, actions taken, and open items. • Independently own leadership communication and delivery to senior operational audiences, including the executive team. • Leadership and Team • Lead and develop the quality team across audit, analysis, and quality engineering functions. • Build reporting infrastructure and quality systems that give leadership real-time visibility into error rates and drivers. • Partner with Engineering and Product to embed quality monitoring and automated controls into operational platforms.
Benefits
• $160K – $190K • Offers Equity • Offers Bonus • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • How many years of experience do you have owning and scaling a quality function across an organization? • How many years of experience do you have working cross-functionally with Engineering and Product teams? • I haven't yet but I'm interested in learning • I've used reporting tools and dashboards • I've partnered with Engineering to embed automated controls or monitoring into operational system • I've evaluated tools and made recommendations to leadership • Tighten review cadences and increase SLA scrutiny • Prioritize highest-risk areas and accept reduced coverage elsewhere • Build systems and automation so coverage expands without linear headcount growth • Add audit headcount proportional to volume increase • 30–60 days based on current priorities • One quarter at a time • I follow the planning cadence set by leadership • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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