telus-digital - Senior Manager, Solutions Architecture
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Requirements
• Experience with leading CCaaS technologies such as Amazon Connect, Zendesk CCaaS, Google CES, Five9, and Genesys CCaaS. • Cloud Data Platforms: Experience with Databricks, Snowflake, or other major cloud data warehousing/lakehouse solutions. • Cloud AI/ML Services: Proficiency with cloud-native AI/ML platforms (e.g., AWS Bedrock / Sagemaker, Azure ML, Google AI Platform/Vertex AI). • Understanding of MLOps principles and tools for continuous integration/continuous delivery (CI/CD) of machine learning models. • Familiarity with containerization (Docker) and orchestration (Kubernetes) for scalable deployments.
Responsibilities
• Presale: Lead scoping, technical design, and work planning during the presale process while speaking with prospective clients about our firm's engineering capabilities • Delivery: Play the lead role in technical architecture and discovery projects, using consulting methods to refine the product and technical architecture of client projects • Subject Matter Expertise: Owns a “technology vertical”, encompassing solution design, platform selection, implementation support, and thought leadership (e.g., AWS, Content Management Systems, hybrid mobile frameworks, etc.) • Roving Catalyst: Enhance existing project teams with architectural account-level guidance or specific subject matter expertise • Multi-platform familiarity, with expertise in one or more of the following: • Front-end: Swift, Kotlin, Maui, React Native, React, Angular, Flutter, Typescript • Backend: APIs (NodeJS, Spring, .NET, Python), Cloud (AWS, Azure, GCP), Data Services/Systems (SQL, NoSQL, Kafka) • Content management systems, analytics platforms, and other 3rd party frameworks • Experience delivering software in an agency/client-service environment • Experience in having commercial conversations involving budgets and fees • Experience with software estimation, work planning, and building project plans within time/cost constraints • Ability to break down complex ideas to both technical and non-technical individuals • You're excited to learn the principles of mobile software development • Experience quickly iterating and refining a product vision with a client by offering multiple approach options • Passion to apply modern processes that transform client organizations (e.g., continuous delivery, rapid iteration, and agile-inspired methodologies) • Excellent verbal and written communication skills • Ability to use repeatable frameworks and best practices to incorporate new technologies or concepts • Appreciation for the wider client enterprise, beyond a single project or initiative • Desire to expand an account to holistically service a client • Equally comfortable working in pre-sale and post-sale environments • An eye for detail and an ability to navigate ambiguity
Benefits
• Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please enter your full legal name • Where are you currently located? • or drag and drop here • Prefer not to say • Not represented here • As many of TELUS Digital's products are customer-facing applications, please provide a brief overview of your experience developing or architecting solutions with the following solutions: 1.) Front-end: Swift, Kotlin, Maui, React Native, React, Angular, Flutter, Typescript 2.) Backend: APIs (NodeJS, Spring, .NET, Python), Cloud (AWS, Azure, GCP), Data Services/Systems (SQL, NoSQL, Kafka) 3.) Content management systems, analytics platforms, and other 3rd party frameworks • Another Gender Identity • Prefer not to say • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Prefer not to say • Person with disability • Refugee or immigrant • None of the above • Prefer not to say • I acknowledge that I have reviewed and agree to TELUS Digital's Recruiting Privacy Policy regarding the processing of my personal data for recruitment purposes. • Note: The consent period lasts for 2 years • Recruiting Privacy Policy
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