Grafana Labs - Senior Partner Development Program Manager | United States| Remote

• Manage the full lifecycle of our partner’s journey from onboarding to activation and renewal and collaborating with the Business Development Manager on any upsell opportunities as identified. • Drive partners' operational success and revenue goals through one-to-many communication and by leveraging automation and AI to extend your reach • Work cross functionally with other Grafana teams to ensure that the negotiated partnership contracts and both parties’ obligations are met. • Create and define the processes to ensure operational success of agreements with royalty or revenue share components. • Monitor the deployment health and customer satisfaction with Partner engagements and programs to assess progress, identify risks, and blockers. • Work with the Corporate Development team to build dependable, automation-driven systems that accurately surface program progress and partner success metrics. • Work with the Sales and Channel team to navigate OEM partner relationships and enable customers to build their desired user experience through our scaled external access program. • Understand upcoming OEM and Plugin Partner initiatives and communicate them with partners and internal Grafana teams. • Enhance documentation, create internal/external enablement materials, and use data to report on your workstreams • Create, implement, and run programs to scale our partner ecosystem • What Makes You a Great Fit: • 5+ years of experience managing a portfolio of customers / partners, developing and driving strategies to maximize retention • Must be comfortable operating at scale and supporting partners through a 1:many engagement style. • Experience building agentic systems focused on automating processes and scale • Experience helping partners and customers navigate marketplaces and associated transactions • You enjoy working cross functionally and building / optimizing operational processes • Analytical by nature with a knack for solving real-world business challenges and the capability of identifying areas of opportunity and creativity to provide relevant solutions • Detail oriented with exceptional organizational skills and ability to multitask to manage multiple processes, programs, procedures. • High integrity, ownership, curiosity, and a continuous improvement mindset with the ability to thrive independently in a high-velocity, highly dynamic work environment with tight deadlines.