decagon - Agent Development Manager

London, UK, United Kingdom£105k - £140k5mo ago

In Office Mid EMEA Software Development Manager Implementation Manager Customer Onboarding Zendesk Salesforce

Requirements

• 4+ years in implementations, consulting, onboarding, project management, or customer-facing technical roles. • Experience leading complex software or AI implementations with measurable results. • Technical fluency with SaaS platforms, integrations, and APIs. • Strong operational instincts with experience building scalable processes or playbooks. • Clear communicator who can work effectively with both executives and operators. • Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment. • Experience deploying AI, automation, or customer service platforms. • Familiarity with enterprise systems such as Zendesk or Salesforce. • Experience building a new function or operating model from the ground up. • Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains. • Medical, Dental, and Vision benefits for you and your family

Responsibilities

• Lead enterprise AI Agent implementations from kickoff through rollout, driving execution, adoption, and business outcomes. • Design implementation strategies tailored to each customer’s goals and technical environment. • Build and own the Implementation playbook, including the processes and standards that enable scalable, high-quality deployments. • Improve speed, quality, and consistency across implementations by identifying bottlenecks and introducing better systems, tooling, and automation. • Partner cross-functionally to scope requirements, configure solutions, and feed insights back into Product.

Benefits

• We proudly offer the following benefits for our full-time employees: • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) • Medical, Dental, and Vision benefits for you and your family • Retirement Plan (e.g., 401K, pension) • Fertility and family building benefits through Carrot • Daily lunches and snacks in the office to keep you at your best • These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.