bobyard - Implementation Manager (UK)
Requirements
• 2+ years owning SaaS onboarding or implementation across a real portfolio of accounts • Hands-on comfort configuring software yourself • You've run live training for non-technical or field-based users • A track record against a launch or time-to-value SLA, and you know your numbers • Sharp, structured written communication • Comfortable owning 10+ concurrent launches with little day-to-day oversight • Vertical SaaS or construction tech experience • CRM or onboarding tooling (Salesforce, Asana, Notion) • Built an onboarding playbook from scratch • Bilingual (Spanish or otherwise)
Responsibilities
• Turn every AE/SE handoff into a confirmed launch plan within 48 hours of signature • Configure accounts and run kickoff and hands-on training that gets crews using Bobyard on real jobs • Drive customers to their first completed workflow and adoption milestone inside 45 days • Run reinforcement sessions and office hours that catch stragglers before they churn • Chase blockers with CS and Product until they're resolved, not just logged • Hand off to the CSM with every exit criterion closed and the account documented
Benefits
• Cash for stability. Bonus for performance. Equity for ownership. Your package reflects your role, your experience, and what you deliver, and it grows as you do. • £70,000–£90,000 base (£110,000+ OTE) + equity • Occasional trips to our San Francisco HQ • Full-time, remote in the UK. • Comp Philosophy • Cash for stability. Bonus for performance. Equity for ownership. Your package reflects your role, your experience, and what you deliver.
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