Clutch - Customer Success Manager

• Data-driven approach to customer success — you don't just track adoption metrics, you analyze trends, build ROI narratives with before/after data, and use those insights to drive executive conversations and customer decisions • 2–4 years of experience as a Customer Success Manager or other customer-facing role in a fast-paced environment, preferably in SaaS and/or Fintech or consulting • Proven success managing a portfolio of mid-market B2B accounts (about 10 to 20 accounts) • Developing executive presence; comfortable engaging with director and VP-level contacts • Resilience and adaptability when working with fragmented or less mature customer organizations • Bias to action and ownership mindset, able to move initiatives forward in ambiguous environments while respecting process • Commercial acumen with experience identifying and driving expansion opportunities • Strong collaboration skills with a track record of working cross-functionally, especially with product, to deliver customer outcomes • Technical fluency and ability to translate product capabilities into business value • Background in financial services or other regulated industries strongly preferred; open to adjacent industries with experience managing complex, evolving organizations • Willingness to travel up to 15 percent for QBRs, onboarding workshops, and executive meetings • This role requires: • US-based, authorized to work without visa sponsorship • 2+ years in a customer-facing role within B2B SaaS, Fintech, or consulting • Experience managing a mid-market portfolio (roughly 10–25 accounts) — not SMB (100+ accounts) or single-account enterprise • Willingness to travel up to 15% • If that's not you, this probably isn't the right fit — but we'd love to hear from you for future roles. • Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.