LeanTaaS - Product Implementation Manager, iQueue
Requirements
• Bachelor’s degree in health sciences, engineering, business administration or related field or equivalent years of related experience • 3-5 years of customer-facing work experience in healthcare implementation • Track record of applying strong quantitative and analytical skills in prior roles • A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful • Experience with general software implementation processes • Foundational knowledge of JavaScript, HTML, and/or CSS • Understanding of healthcare IT systems and data • Experience with project management and facilitating change management • Exceptional communication, organizational and stakeholder management skills • Experience working with cross-functional teams (engineering, product, marketing) • Strong problem-solving skills and a proactive approach to overcoming challenges • Willingness and ability to travel up to 35-50% nationwide • Master’s degree in business or healthcare field • Background in perioperative services, including knowledge of surgical workflows • Experience and passion for process improvement (Lean or Six Sigma training a strong plus) • EMR integration experience (e.g. HL7, FHIR, Epic, Cerner, Athenahealth) • Healthcare software customization experience • Project management certification • What you’ll get • Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives! • Competitive compensation package that includes base salary, target bonus, and stock options
Responsibilities
• Lead and independently manage customer implementations, from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout, serving as the primary point of contact • Leverage deep understanding of surgical case management and perioperative workflows to guide scheduling, staffing, and operating room assignment processes, identifying and addressing any workflow gaps • Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue • Oversee the technical aspects of implementation, including building data pipelines, establishing system interfaces, and customizing workflows, while documenting all specific requirements and changes • Ensure prompt resolution of challenges while managing project progress and establishing post-implementation performance measurement • Monitor progress throughout implementation to ensure customer readiness at go-lives; proactively resolve risks, blockers, or misalignments always with an eye toward ensuring a smooth and positive customer experience • Identify opportunities for improvement, establish clear success metrics, track key performance indicators (KPIs), and recommend workflow enhancements, providing valuable product feedback based on customer needs • Drive adoption by building strong relationships with practice leadership and staff and developing super users within customer organizations
Benefits
• Generous Paid Time Off and Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs • $90,000 – $125,000 a year • LeanTaaS takes a market-based approach to pay. The offered base salary will reflect careful consideration of a number of factors, including the level you are hired into, your location, skills and qualifications, prior relevant experience, internal equity, and market conditions. This range may be modified in the future. • Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
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