Artificial Labs - Lead Forward Deployed Designer
Requirements
• Experience in a distributed work environment.
Responsibilities
• You would work closely with the Transform team and customers throughout discovery and delivery. In practice, that means: • Establish the FDD function. Define the operating model, the patterns, and the ways of working from scratch. • Grow and manage the team. Take part in hiring subsequent FDDs and line-manage them as they join. • Join customer + FDE sessions early (problem framing and discovery), not only at reviews once decisions are already fixed. • Translate requests into problems. For example, turn “we need a confirmation button before this step” into: • the user behaviour driving the request • two or three platform-valid approaches • a recommendation, with trade-offs explained • Prototype and test ideas quickly using the most effective medium (written specs, wireframes, workflows, or light code). We care more about clarity and platform realism than polished artefacts. • Provide credible pushback when the customer’s proposed solution doesn’t address the underlying problem. • Codify patterns and precedents so knowledge moves from individual memory into shared team infrastructure. • Level up the FDE team’s design instincts over time. You shouldn’t be the only person who can think about UX across the two teams; part of the job is coaching, so the capability can spread. • Use workspace signals (e.g. session data and call analysis) to surface risks early - before they become escalations.
Benefits
• Private medical insurance • Income protection insurance • On-site gym and shower facilities • Enhanced maternity and paternity pay • Team social events and company parties • Salary exchange on pension and nursery fees • Access to Maji, the financial wellbeing platform • Company stock options managed through Ledgy • Milestone Birthday Bonus and a Life Events leave policy • Generous holiday allowance of 28 days plus national holidays • Home office and equipment allowance, and a company MacBook • Learning allowance and leave to attend conferences or take exams • YuLife employee benefits, including EAP and bereavement helplines • For each new hire, we plant a tree through our partnership with Ecologi Action • The best coffee machine in London, handmade in Italy and imported just for us! • We’re proud to be an equal opportunities employer and are committed to building a team that reflects the diverse communities around us. If there’s anything you need to make the hiring process more accessible, just let us know—we’re happy to make adjustments. You’re also welcome to share your preferred pronouns with us at any point. • Think you don’t meet every requirement? Please apply anyway. We value potential as much as experience, and we know that raw talent counts. • As part of our hiring process, we’ll carry out some background checks. These may include a criminal record check, reviewing your credit history, speaking with previous employers and confirming your academic qualifications.
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