Xendit - RevOps Systems Administrator (Salesforce)

Singapore4w ago

In Office Mid APAC Fintech Payments Systems Administrator Customer Support Lead Reporting CSM Jira Linear Asana

Requirements

• 2–5 years of experience as a Salesforce Administrator or in a similar hands-on platform administration role. • Hands-on proficiency with declarative Salesforce configuration — Flow Builder, validation rules, permission sets and sharing rules, page layouts, reports and dashboards. • Experience running or contributing to sprint-based delivery — backlog grooming, sprint planning, and retros. • Comfortable triaging and prioritizing a live queue of enhancement requests from multiple stakeholders at once. • Clear written and verbal communication — you can explain a configuration trade-off to a non-technical stakeholder and write a spec an engineer can build from. • Comfortable operating with a small team, holding ambiguity, and making prioritization calls independently. • Experience in performing systems configuration for Salesforce integrated 3rd party platforms. • Comfortable and proactive in engaging 3rd party vendor CSMs when required during implementation of new enhancements. • Salesforce Administrator certification (or equivalent hands-on experience). • Experience with agile/backlog tooling (e.g. Jira, Asana, Linear) and running sprint or Kanban-style delivery cadences. • Exposure to RevOps or GTM processes specifically — lead-to-cash, quote-to-cash, or billing/collections workflows. • Prior experience in fintech, payments, or another regulated, fast-scaling environment. • Success in the First 6 Months Looks Like • CI runs on a predictable sprint cadence, with a groomed backlog and visible velocity from sprint to sprint. • The majority of CI tickets are resolved through direct configuration, without needing Engineer involvement. • Salesforce Engineers report a measurable drop in time spent on ticket triage, freeing them to focus on project and architecture work. • Configuration standards and a change log are documented and kept current. • Successful take-over post deployment of integrated sales tools from the enablement wing of RevOps.

Responsibilities

• Lead Continuous Improvement sprints: own the CI backlog and co-run it with the CRM Transformation Lead as a sprint cadence — planning, prioritization, and review — so ongoing platform enhancements have a predictable rhythm instead of ad hoc firefighting. • Perform basic Salesforce configuration: build and maintain Flow Builder automation, validation rules, permission sets and sharing rules, page layouts, and reports/dashboards. • Manage other Salesforce integrated Sales tools (e.g. DealOps, Gong.io, DocuSign, Spotdraft): to take-over the maintenance of sales tools post successful project implementation, to perform basic platform configuration, engagement with 3rd party vendor’s CSM if required during implementation of new enhancements. • Triage and scope enhancement requests: intake requests from Sales, CS, Finance, and other stakeholders; resolve what's declarative yourself, and write clear specs for anything that needs the Salesforce Engineers to build. • Maintain platform health: monitor data quality, user access, and adoption across Salesforce and all integrated platforms, and proactively flag risks or technical debt before they become incidents. • Partner with Salesforce Engineers: keep the CI sprint board unblocked, coordinate handoffs on items that need custom development, and run UAT on what Engineering ships. • Support project delivery: assist the CRM Transformation Lead and Engineers on larger project rollouts with configuration, testing, and UAT support. • Maintain documentation and governance: keep configurations, processes, and decisions documented so platform knowledge doesn't live in one person's head.