HP IQ - IT Support Lead

• 10+ years of hands-on experience in IT Support, IT Operations, End User Services, or a similar technical support role. This person should be comfortable operating independently and handling a wide range of employee-facing IT issues. • Strong experience supporting macOS, Windows, Google Workspace, Microsoft 365, Okta, Slack, and SaaS-based environments. The ideal candidate can troubleshoot across identity, endpoints, collaboration tools, and business applications. • Experience owning onboarding, offboarding, endpoint provisioning, and access-related workflows. This includes preparing equipment, coordinating account access, ensuring secure deprovisioning, and improving the overall new hire experience. • Experience managing IT inventory, asset tracking, hardware logistics, and device lifecycle operations. Accuracy and follow-through are critical, especially in a fast-moving environment with remote employees, office equipment, and specialized devices. • Strong troubleshooting, documentation, and knowledge base management skills. This person should be able to solve issues directly, identify repeatable patterns, and turn tribal knowledge into clear, useful documentation. • Exceptional attention to detail, strong communication skills, and a service-oriented mindset. This role requires someone who can stay organized, handle sensitive access and asset processes carefully, and communicate clearly with employees at all levels. • Startup or high-growth company experience. Candidates should be comfortable with ambiguity, shifting priorities, and building scalable processes while still handling hands-on support work. • Experience supporting office networking, conference rooms, workplace technology, and hybrid/remote employee setups. • Experience managing prototype devices, engineering hardware, test equipment, or other specialized assets. A strong candidate understands the importance of confidentiality, tracking accuracy, secure handling, and clear chain of custody. • Experience improving support operations through process design, automation, documentation, or self-service resources. The ideal candidate looks for ways to reduce repeat issues and make IT easier for employees to navigate.