lendable - IT Support Lead
Requirements
• Minimum of 5+ years in IT Support/IT Systems/Service Desk environments • Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji • Proven coaching abilities, with a track record of supporting high-performing, inclusive teams • Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations • Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals • Strong communication and stakeholder management skills • Understanding of security protocols and strategies for threat mitigation • Willingness to travel to office locations in Kent and London as needed • Familiarity with scripting languages (e.g. Bash, PowerShell) for automation and process improvement • Knowledge of cloud platforms such as AWS and Google Cloud • Direct experience scaling IT functions in high-growth tech environments • Industry experience in fintech or financial services is a plus • Experience with network management and troubleshooting
Responsibilities
• Support the Head of IT to Lead and support the IT team, overseeing day-to-day operations, workload distribution, and performance • Set strategic direction for IT, aligning team objectives to business needs and company growth goals • Act as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfaction • Ensure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipment • Develop and implement IT standards, knowledge base articles, and training resources • Drive continuous improvement of IT workflows, through automation and process optimisation • Oversee onboarding and offboarding processes for new joiners across multiple UK and international locations • Collaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection • Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics • Support office and remote working technology needs and encourage a culture of innovation and accountability
Benefits
• What is your notice period? • Yes but I may require flexibility • Yes - Lendable loan • Yes - Zable credit card • Yes - Autolend loan • Recruiting Privacy Policy • Lendable may use Artificial Intelligence with this application. Learn more.
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