multiplymii - Customer Support and Logistics Specialist

Remote - Philippines1mo ago

Remote Mid APAC Logistics Logistics Manager Customer Support Specialist Excel Team Management Calendar Management Schedule Management B2B Freshdesk Freshsales Microsoft Office Documentation Notion Slack

Requirements

• At least 4 years of relevant experience in administrative, operational, or logistics support roles within a commercial business, ideally involving physical product sales. • Proven experience handling B2B customer service processes (quotations, invoices, purchase/sales orders). • Experience in logistics coordination or shipping processes. • Familiarity with ERP systems, customer support/ticketing tools (e.g., Freshdesk, Freshsales). • Proven and strong commercial instincts • Background in a B2B environment. • Skilled in managing and prioritizing high-volume email correspondence. • Excellent written and verbal English communication skills. • Strong command of Microsoft Office Suite (Excel, Word, Outlook). • Able to work autonomously, take initiative, and manage tasks without micromanagement. • Committed to providing responsive and professional customer service. • Strong ability to juggle multiple tasks in a fast-paced setting. • Diligent in following established procedures and documentation workflows. • Quick to identify issues and propose effective solutions. • Comfortable handling significant workloads and competing deadlines. • Prompt and reliable in communication and task execution. • Open to feedback, always honest, positive & can-do energy, nurturing, strong ability to follow instructions • Bachelor’s degree in a business-related field preferred. • Experience with calendar oversight and managing scheduling conflicts. • Familiarity with processing invoices or reviewing financial documents. • Basic understanding of medical technology terminology and product categories. • Microsoft Office Suite (Excel, Word, Outlook) • Customer support/ticketing systems (e.g., Freshdesk) • Project management tools (e.g., ClickUp, Notion) • Team collaboration tools (e.g., Slack) • AI tools (e.g., ChatGPT) • Cloud storage (e.g., OneDrive, Dropbox) • Shipping label platforms (e.g., SendCloud) • Some understanding of Dutch language • Immediate availability

Responsibilities

• Manage a high volume of customer emails, particularly inquiries and quotation requests. • Prepare and send quotations, proforma invoices, sales orders, purchase orders, and order confirmations. • Coordinate with suppliers to gather pricing and ensure prompt, accurate responses. • Follow established processes and flowcharts to ensure efficient order fulfillment. • Communicate with the warehouse regarding bookings, deliveries, and logistics. • Deliver professional, responsive customer service in a B2B environment. • Maintain and update weekly spreadsheets and operational documentation. • Coordinate logistics tasks that are directly connected to customer requests and the delivery process, integrating seamlessly with the customer support workflow.

Benefits

• 100% Remote Work • 13th Month Pay • Healthcare (HMO) • Paid Service Incentive Lead (SIL) • Paid Philippines Holidays • Free Learning and Development Programs • Application Process • We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. • Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, and then a last interview to discuss the practical test and final matters with the client. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.