Polymarket - Incubation Management Lead

Remote - USA *$200k - $250k+ Equity3w ago

Remote Staff NA Tech Lead Product Marketing Reporting Program Management Close

Requirements

• 4 or more years in support operations, program management, or product operations, with direct ownership of launch readiness or go-live planning. • Demonstrated experience launching new products, market types, or geographies from the support side, including building SOPs and training from scratch. • Track record of strong cross-functional partnership with Product and Engineering teams, not just coordination but actual influence on how products are built and scoped. • Comfort operating in ambiguity: you have built processes where none existed and made good decisions without complete information. • Strong written communication, you can write a clear readiness plan, a crisp status update, and a useful post-launch report without someone editing it for you. • Organized and reliable follow-through: teams and partners depend on you to track details and close loops without being chased. • (Plus) Experience at a startup or high-growth company where the roadmap changed fast and you had to adapt your plans to match. • (Plus) Experience managing international or multi-geography launches, including working with external support partners across different time zones and languages.

Responsibilities

• Build and own the CX readiness plan for every new product, market type, and geography launch, from kickoff through stable handoff. • Embed with Product teams at the planning stage to surface support needs, flag risks, and make sure CX requirements are scoped in before engineering is done. • Stand up and directly manage pilot support pods for new launches, including staffing, tooling, and day-to-day operations during the incubation period. • Work with the Enablement team to produce training materials, SOPs, and QA criteria before each launch goes live. • Track contact rates, issue trends, and customer satisfaction data for newly launched products and report findings back to Product with clear recommendations. • Define the criteria for what "stable" looks like for each launch, and execute the handoff to scaled operations or external partners once those criteria are met. • Build the readiness framework for international expansion, accounting for language, regulatory context, and partner capability as Polymarket enters new markets.

Benefits

• Unlimited PTO • Full Health, Vision, & Dental coverage • Hardware setup: new MacBook Pro, big display, & accessories • PAY TRANSPARENCY • Base salary range: $200,000 to $250,000, plus equity and benefits. • This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through.