ethena - Customer Success Engineer

• 3–5 years in a CS Engineer, Solutions Engineer, Implementation Consultant, or Technical CSM role — ideally at a SaaS company • Hands-on experience with HRIS systems (Workday, ADP, Hibob), SSO protocols (SAML 2.0), and API-based integrations • Demonstrated use of AI tools to improve workflow efficiency and solve customer problems — not just "familiar with AI," but actually building workflows that save time and reduce manual work • Excitement to take troubleshooting work off an engineer’s plate and solve a problem yourself • Comfort operating in ambiguous environments and building process where none exists • Strong written communication skills; you can explain technical concepts to non-technical compliance buyers • Bonus: experience in compliance, HR tech, or legal tech • At Ethena, we're committed to fair and equitable compensation. We carefully evaluate each candidate's skills and qualifications to provide our best possible offer upfront. Our no-negotiation policy ensures that our first offer is always our best offer, promoting pay equity throughout our organization. • Physical Demands • This is sedentary work that primarily involves sitting/standing in a home office environment. • Ethena is a remote-first organization and is currently hiring candidates based in the United States. • We are not currently offering employer visa sponsorship for this role. • AI Usage in Interviews: • We’re big fans of AI and use it heavily in our day-to-day work. That said, to ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during interviews. If you have questions or need accommodations, we’re happy to chat — just let us know.