Machinify - Supervisor, Operations Quality
Requirements
• Strong understanding of healthcare operations and payment integrity • Knowledge of QA methodologies and audit processes • Coaching and leadership skills • Strong analytical and communication skills • High attention to detail • Bachelor’s degree or equivalent experience • 3–5 years QA or healthcare operations experience • Supervisory experience preferred • Familiarity with HIPAA and CMS guidelines, and healthcare compliance standards • Experience with call monitoring systems, document intake handling, printing technology, and file management • Equal Employment Opportunity at Machinify • We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please let our recruiters know. See our Candidate Privacy Notice at: https://www.machinify.com/candidate-privacy-notice/
Responsibilities
• Supervise daily activities of QA specialists across multiple operational areas • Ensure consistent execution of QA audits, scorecards, and monitoring processes • Review completed audits for accuracy and consistency • Conduct calibration sessions to ensure scoring alignment • Provide coaching, feedback, and performance management • Monitor QA productivity and turnaround times • Identify trends and support corrective actions • Ensure compliance with HIPAA, CMS, and internal policies • Escalation management and issue resolution • Support for training initiatives and documentation maintenance • KPI monitoring and operational reporting support • Partnership with operational leadership teams across departments
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