Caliza - Payment Operations and Integrations Engineer
Requirements
• Exposure to crypto, stablecoins, or modern payment rails • Familiarity with KYB, KYC, AML, or compliance workflows • Experience supporting global customers across time zones
Responsibilities
• Be the first point of contact for all customer payment questions and issues across various communication channels • Investigate and resolve payment problems end-to-end, owning each case until closure • Escalate and coordinate with Finance, Engineering, Compliance, or Product when needed • Manage customer tickets and communications using tools such as Zendesk and/or HubSpot • Keep customers informed with clear, proactive, timely updates on issues and resolutions • Identify recurring issues and help improve internal processes and documentation • Partner with internal teams on new payment features or launches • What we look for in you (i.e. job requirements): • +3 years of experience with B2B cross-border payments with any of the following fintech, payments, brokers, or financial correspondent banks, or something similar • Comfortable being client-facing and handling high-trust customer relationships • Strong problem-solving skills and attention to detail • Ability to own issues independently and drive them to resolution • Excellent written and verbal communication in Portuguese and English • Organized, calm under pressure, and able to manage multiple requests • Experience using CRM and support tools (Zendesk, HubSpot, or similar) • Must have experience with AI tools such as OpenAI, Claude etc... as it relates to data analysis, data queries etc.. • Must be a cross-functional collaborator with low ego
Benefits
• Competitive salary and equity compensation at a well-funded early-stage startup • Fully remote first, with in-person international team offsites • We care about your health & wellness — part of your compensation will be cover medical, dental, vision, & life insurance • We care about your goals — growth opportunities at the company, and a flexible budget for professional development • Work-from-home stipend to optimize your setup • Generous vacation policy and paid holidays • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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