GoCardless - Customer Success Manager I
Responsibilities
• Manage a book of business (BOB) and ensure delivery against milestones throughout the customer lifecycle, aligned with our team’s business KPIs. • Drive commercial discussions with customers by devising strategies to drive positive Net Revenue Retention. • Own and execute Account Plans tailored to each customer's strategic goals, positioning GoCardless as a trusted partner. • Partner with the Account Management and Sales team on Account Planning and driving total book of business growth through competitive, market and whitespace analysis. • Identify and build a strong relationship with key stakeholders including C-suite, champions and end-users. • Work Cross functionally and collaboratively involving leadership across the business to drive customer value. • Mitigate risk including managing renewals for existing customers • Forecasting accountability for your owned book of business • What excites us: • What excites us: • 2+ years experience in complex end-to-end client facing work environment • 2+ years experience with Sales/CS and/or Account Management • Additional languages a plus • Be a team player and have a growth mindset • Strong listening and verbal communication skills: you will need to quickly understand customer needs or issues and deliver a clear and concise response via video calls, emails, in person meetings • Ability to manage conflicting priorities and thrive in a fast-paced environment • Be a good collaborator and can motivate or maintain enthusiasm of your team members • Finance/Payments industry experience is a plus
Benefits
• Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work. • (some of) The good stuff • Wellbeing - stay healthy with dedicated support and medical cover • Wellbeing • Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period • Work away scheme • Adaptive Working - allows you to work flexibly, around your lifestyle • Adaptive Working • Equity - all permanently employed GCs get equity to help you make a valuable contribution • Equity • Parental leave - to suit everyone embarking on life's great adventure • Parental leave • Learning Budget - lead your own development with an annual learning budget • Learning Budget • Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’) • Time off • Life at GoCardless • Life at GoCardless • We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work. • Diversity & Inclusion • We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds. • We've got a long way to go, but here's how we're doing as of 2025: • Female Employees – 44% • Female Employees • Ethnic background – 25% • Ethnic background • Identify as LGBTQIA+ – 9% • Identify as LGBTQIA+ • Neurodivergent – 9% • Neurodivergent • Disabled • We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support. • If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report • Sustainability • Sustainability • We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here. • Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.
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