Rwazi, Inc. - Senior Community Manager

Remote - Global (Remote)8mo ago

Remote Senior NA Software Senior Community Manager VP of Community Segment

Requirements

• We are looking for individuals who demonstrate: • 6–10+ years in community, ecosystem, or network leadership roles • Experience managing multi-sided platforms (marketplace, SaaS, or distributed networks) • Strong relationship-building ability across different stakeholder types • Strategic thinking around network effects • Analytical comfort with retention, density, and ecosystem health metrics • Executive communication clarity • Candidates may come from marketplace ecosystems, enterprise SaaS community leadership, or multi-stakeholder platforms. • We value leaders who:

Responsibilities

• ECOSYSTEM ARCHITECTURE • Define how contributors, enterprise users, and partners interact • Design structured engagement models across stakeholder groups • Create pathways for collaboration and shared value • Reduce ecosystem fragmentation • MULTI-STAKEHOLDER RELATIONSHIP STRATEGY • Maintain strong relationships across core ecosystem segments • Identify trust gaps or sentiment risk early • Develop structured communication strategies per segment • Balance enterprise professionalism with grassroots authenticity • Surface structured ecosystem insights to Product and Leadership • Identify recurring friction patterns across stakeholders • Translate ecosystem signals into strategic adjustments • IDENTITY & NARRATIVE STEWARDSHIP • Strengthen Rwazi’s identity within its network • Develop rituals, recognition systems, and shared milestones • Protect tone, positioning, and relational clarity • STRATEGIC EXPANSION SUPPORT • Support VP of Community in scaling ecosystem footprint • Evaluate new market or segment entry from a network perspective • Identify ecosystem-driven growth opportunities • Strong performance results in: • Higher ecosystem cohesion • Increased stakeholder loyalty • Stronger cross-network referrals • Reduced churn across contributors and clients • Greater long-term defensibility • This role strengthens Rwazi’s human moat. • WHAT THIS ROLE IS NOT • Not delivery operations • Not reactive support • Not transactional messaging • Not community engagement for engagement’s sake • This role requires structured ecosystem thinking.