solidcore - [solidcore] - Client Experience Agent (CST/MST)

• is looking for a full-time Client Experience (CX) Agent to join our CX Operations team. Our ideal team member is empathetic, strategic, mission-driven, and puts people first, with a knack for creative problem-solving.  This person will manage both phone and digital communications channels to deliver exceptional client support. You'll be the voice of , handling client inquiries through our phone system and digital chat platforms while maintaining our high standards for client care. This position is a remote opportunity and will report directly to the Manager of Client Experience. • 6-12 months experience in client-experience or customer service role, specifically with phone and chat support (strongly preferred) • Excellent phone etiquette and ability to maintain a professional, friendly tone • Strong typing skills with the ability to maintain accuracy while managing multiple chat conversations • Proficiency in using phone systems, chat platforms, and ticketing systems • Strong interpersonal skills and a client-first attitude • Ability to identify and communicate areas and opportunities for improvement throughout the CX team and organization • Growth mindset, with openness and willingness to support process and policy changes • Exceptional written and verbal communication skills • Problem solving aptitude with a passion for providing top-notch client service • Quiet, professional work environment with reliable high-speed internet connection • Intercom and MindBody Online proficiency preferred • Resides within 25 miles of a studio in Central or Mountain Time Zone • Willing and able to work a Tuesday to Saturday schedule • Strong communication skills; proficient in voice, written, and face-to-face client interactions • Comfortable maintaining a friendly, professional demeanor even in high-pressure situations • A client advocate who prioritizes the client's experience in all interactions • Open-minded, quick learner with a thirst for knowledge and new ideas • Agile, quick-thinking multi-tasker who can pivot quickly between phone calls, chats, and other tasks while adapting to rapidly shifting expectations and client goals • A true team player who's not afraid to jump in and tackle a new assignment, no matter how challenging or unfamiliar • Can turn ideas into workable plans while anticipating client and team needs • Strong organization, problem-solving and interpersonal skills, along with keen attention to detail • Extremely attentive to deadlines and processes • Able to maintain composure and deliver consistent service quality during peak contact periods • Passionate about fitness, health, and wellness