Pacvue - Account Manager, EMEA
Requirements
• 1–2+ years of experience in an Account Management, Client Success, or Consulting role. • Exposure to client-facing work or customer support environments is preferred. • Experience supporting team goals or contributing to client deliverables. • Comfortable working with data and developing analytical skills. • Clear written and verbal communication skills; additional European language skills (e.g., French or German) are a plus. • Strong organizational skills and the ability to manage multiple tasks across regions. • A willingness to learn and develop skills in client management and eCommerce strategy within international markets. • Comfortable with change and capable of thriving in a fast-paced, dynamic, and multicultural environment. • Fluent German and English.
Responsibilities
• Client Relationship Management: • Serve as a supporting point of contact for assigned clients, assisting in maintaining strong relationships across markets and cultures. • Support partnerships that contribute to client success and regional revenue goals. • Act as a resource to clients, providing guidance and responding to inquiries related to eCommerce best practices, platform usage, and regional marketplace nuances. • Strategic Planning & Consultation: • Assist in reviewing client data to identify insights and opportunities for improvement, leveraging Pacvue's platform to support recommendations provided by senior team members. • Participate in internal and client meetings across European regions, taking notes and supporting follow-ups on action items related to eCommerce strategies. • Identify areas for up-sell and cross-sell opportunities within existing accounts, documenting opportunities and sharing with senior team members. • Cross-Functional Collaboration: • Work with internal teams, including Sales, Customer Success, Product, and Marketing, to support client requests and ensure timely service delivery across European markets. • Coordinate with senior team members to help align client objectives with Pacvue’s product offerings and regional market needs. • Performance & Reporting: • Track and report on client performance, supporting analysis through data gathering and basic insights across multiple marketplaces. • Monitor key performance indicators (KPIs) to ensure client success, flagging any performance changes to senior team members. • Client Advocacy & Growth: • Support client success within Pacvue by helping address client needs and escalating issues when appropriate. • Assist clients in utilizing Pacvue’s tools and technology to enhance their eCommerce advertising results across European platforms. • Drive renewal and expansion efforts
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